Preparing officers for the role ahead

Preparing officers for the role ahead

Learning at Serco starts on day one. In our Immigration and Justice sectors, new officers are prepared for the role ahead with an intensive training program, which gives them the skills to do their job safely and confidently and provides them with a recognised qualification. Their skills are kept up to date with regular refresher training throughout their employment with Serco.

At Kohuora Auckland South Corrections Facility, all new officers undertake a 12 week Initial Training Course (ITC), which covers all facets of working in the prison, such as: security, custodial legislation, communications and technology, control and restraint, de-escalation techniques, First Aid, Mental Health, suicide awareness, cultural awareness and fire response.

After graduating the Initial Training Course (ITC), our Officers work to attain a National Certificate of Offender Management.

Hear from our people:

Arvindra, Reintegration Officer Kohuora Auckland South Corrections Facility

“The training taught us how to contribute to the safe, secure and efficient operation of a prison and the custody of the prisoners. I have come to understand why different types of crime are committed and how rehabilitation ensures community safety. The support from each individual and the knowledge we gained during training was amazing.” 

Shomal, Reintegration Officer Kohuora Auckland South Corrections Facility

“I wanted to become a Prison Officer so that I could be able to make a difference in someone’s life and help them rehabilitate. As part of the training I completed two weeks of shadowing where I got to see what the role was about. Learning about the Corrections Act and how to deal with difficult situations helped prepare me and gave me confidence in my role.”