Preparing officers for the role ahead
Learning at Serco starts on day one. In our Immigration and Justice sectors, new officers are prepared for the role ahead with an intensive training program, which gives them the skills to do their job safely and confidently and provides them with a recognised qualification. Their skills are kept up to date with regular refresher training throughout their employment with Serco.
At Kohuora Auckland South Corrections Facility, all new officers undertake a 12 week Initial Training Course (ITC), which covers all facets of working in the prison, such as: security, custodial legislation, communications and technology, control and restraint, de-escalation techniques, First Aid, Mental Health, suicide awareness, cultural awareness and fire response.
After graduating the Initial Training Course (ITC), our Officers work to attain a National Certificate of Offender Management.