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To keep ahead we have to constantly evolve and enhance the way we deliver our services. Everyone in Serco has a role to play here. No matter how small a difference it makes, we recognise and reward the individual contribution people make towards service excellence.

This is why the first thing we look for in people is the right attitude: the ability to stand in our customers shoes; the drive to go the extra mile; the confidence to work as part of team committed to delivering a seamless customer experience; and the desire to share and put great service ideas into practice.

In return we support all our people become specialists in service delivery by providing the right environment and support to enable them to make more of a difference, to put their ideas into action and share learning, best practice and ideas with 100,000 colleagues who are equally as passionate about delivering great service. All of this is based on our values, which run through everything we do.