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Diversity and Inclusion at Serco

We aspire to be an employer with whom all colleagues have – and know that they have – the opportunity to grow and succeed if they share our Values and have the passion and determination to make a difference every day.

Our business thrives because of our talented and diverse workforce. We are constantly looking to improve our ways of working in order to make Serco an even better place to work for everybody. Not only do we firmly believe this is the right thing to do, we believe that diverse teams, reflecting the communities they serve, out perform in their service delivery and provide greater value to our customers.

In support of this aspiration, we strive to attract, develop and retain colleagues from the broadest possible talent pool, managing and maintaining the diversity of our workforce and promoting equality of opportunity regardless of gender, race, religion, disability or sexuality. We place emphasis on creating workplaces in which our colleagues and all others working alongside us feel comfortable being themselves and are treated fairly, with respect, dignity and with zero tolerance for any form of discrimination.

In 2018, we formally recognised four global focus areas, assigning each an Executive Sponsor: Gender, Disability, Multicultural and LGBT+.


Across Serco we are working to improve the gender balance in our business, focusing on three goals:

  • attracting more females into traditionally male-dominated roles and supporting their development;
  • providing more opportunities for women to progress into senior positions and improving the gender balance of our Leadership team; and
  • enhancing our support to working parents.

In 2018, we were ranked in the top 25% of FTSE 250 companies for gender balance at Board and Senior Leadership levels. Representation ofwomen among Serco Group plc Board members increased to 33.0%, whilst among our Executive Committee members and their direct reports, the level rose to 31.8%.

We were also pleased to report that our gender pay gap in the UK showed improvement in 2018, reducing to 11.9%. Whilst there remains more work to do, we expect to see this positive trend continue in the future, and not limited to our UK region.

Serco people


A number of Serco business areas are leading the way in creating employment opportunities for people with disabilities. Whilst our reported number of colleagues with disclosed disabilities is relatively low, we are actively encouraging more people with disabilities into the workplace with tailored programmes and adjustments to our ways of working and work environments.

A key current area of focus is growing awareness and understanding of physical and mental disability, enabling our colleagues to feel more confident supporting those with disabilities in the workplace. At the same time, we are actively looking to make Serco a more attractive place to work and build acareer for people with disabilities.

Equal opportunities at Serco


As a truly international business, with full operationsin 20 countries and colleagues working with our customers in over 40 countries, we are fortunate to have a culturally diverse colleague base with people from all around the world choosing to build their careers with Serco.

In our Middle East business alone, we have colleagues from over 70 different nationalities, including those national to the countries in which we operate.

In the UK we have colleagues from over 48 nationalities. Our focus is on improving opportunities to broaden the cultural diversity of our management and leadership teams and our global network of talent and development programmes are a powerful tool to enable this.

Serco Pride in London


We want everyone at Serco to feel comfortable being themselves and understand that they have a vital role to play in our future. We encourage our LGBT+ community, including allies, to grow their careers in Serco whilst helping make a difference to how equality is viewed in the workplace. We focus on providing a safe and supportive environment, promoting and raising awareness and challenging all discrimination and unacceptable behaviour regarding gender identity or sexual orientation.

In 2018, we rose 63 places on the Stonewall Workplace Equality Index for LGBT+ employers inthe UK, climbing from 360 to 297 (out of 445 participating employers in a growing index group).