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Environment, Social and Governance - In Action

Each component in our ESG framework represents a continuously improving system of people, projects and processes – managed by global teams and fulfilled by our employees. Here we share some examples of how our people have brought our commitments to life.

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Driving change for our customers on the road to net-zero 30 Nov 2021 | Our world | United Kingdom

Steve Heywood leads the Serco MyFleet Team who oversee the management of all Serco road vehicles in...

Trusted partners: cultivating deep and resilient customer relationships for public benefit 20 Oct 2021 | Our customers | Asia Pacific | North America

We are committed to enhancing public service outcomes for government departments around the world th...

Innovations in care for vulnerable people in custody 15 Sep 2021 | Our customers | United Kingdom

Innovation is one of the four core Values that shape our culture and how we deliver public services....

Supporting our local communities 3 Sep 2021 | Our world | Asia Pacific | United Kingdom

Operating amongst and on behalf of our communities, we have a deep understanding of the complex soci...

Providing unparalleled developmental opportunities for local students 31 Aug 2021 | Our world | Our people | Asia Pacific | United Kingdom

We see our role as providing both the motivation and the means – inspiring appetite for growth...

Social Value at Serco: “a passionate drive to make a positive difference” 10 Aug 2021 | Our world | United Kingdom

Frank Spraggs’ focus on generating Social Value for local communities predates the UK Public S...

Enabling delivery of urgent public health programmes 23 Jul 2021 | Our world | Asia Pacific

For public health departments and agencies, we provide rapid deployment of clinical and non-clinical...
Person pushing bins wearing armband technology to monitor movement

Preventing injuries at Fiona Stanley Hospital with wearable technology 30 Jun 2021 | Our world | Asia Pacific

A pilot program is underway at Fiona Stanley Hospital (FSH) to reduce workplace injuries through wea...
Fiona Liddell

Beyond compliance – bringing supply chain partners together to help raise standards 27 May 2021 | Our world | Middle East

In 2021, our colleagues in Serco Middle East hosted their first Service Provider Forum – a new...
Group of Serco staff talking in foyer area of Darent Valley Hospital

Serco Cares 2: Empowering colleagues and enhancing outcomes through compassion 19 May 2021 | Our people | Our customers | United Kingdom

Our people contribute to the wellbeing of patients in hospitals around the world – helping to...
Key components in the new VIE system being installed by crane on the hospital site.

Delivering major projects to help the NHS continue caring for the local community during Covid-19 12 May 2021 | Our customers | United Kingdom

During the Covid-19 pandemic, the Trust was awarded funding to improve the resilience of its vacuum...
All Serco employees at 5 Wing Goose Bay assembled outdoors as a group

Serco Canada wins award for Gender and Diversity Excellence at 5 Wing Goose Bay 6 Apr 2021 | Our people | Our world | North America

Serco Canada was named one of Atlantic Canada’s Top Employers for 2022, a title the company ha...
Serco logo

Internal Audit at Serco: working in partnership with the business to drive continuous improvement 21 Jan 2021 | Our shareholders | Plc

Nick Betts joined Serco in 2019, bringing 30 years’ international experience at a major profes...

Facilitating the evolution of modern healthcare 31 Dec 2020 | Our customers | Plc

From the operational management of hospitals to the optimisation of patient flow, Serco is committed...
Kashif Muneer delivering a health and safety briefing to his colleagues in Serco Saudi Services

Protecting our people and public services against Covid-19 in Saudi Arabia 24 Dec 2020 | Our people | Middle East

When Kashif Muneer, Safety and Assurance lead for Serco Saudi Services (SSS), took part in a pandemi...

Building the most environmentally friendly prison on the planet 17 Dec 2020 | Our world | Asia Pacific

Clarence Correctional Centre (CLA) is the largest and most technologically advanced correctional fac...
Serco logo

Serco Embrace – raising the bar for race and ethnicity at Serco 17 Dec 2020 | Our people | United Kingdom

In recent years we have poured new energy into diversity and inclusion at Serco, raising strong coll...
Fiona Stanley Hospital

Care to Lead – delivering health service leadership development for our customer 16 Dec 2020 | Our customers | Asia Pacific

In 2020, our client, the South Metropolitan Area Health Service (SMHS), partnered with our HR Manage...
Perry Chambers and a colleague discussing prison safety at HMP Thameside

Preventing violence in prisons – Creating a safer and more peaceful rehabilitative environment 16 Dec 2020 | Our customers | United Kingdom

In recent years, we have confronted developing trends in challenging behaviour across our different...
Woman with 'Medical' on the back of her uniform in a medical room with a colleague

Serco offers unique opportunity for Queensland nursing students 10 Dec 2020 | Our world | Asia Pacific

Serco Australia’s Health Services team at Southern Queensland Correctional Centre (SQCC) is le...

Driving change for our customers on the road to net-zero 2021 | Our world | United Kingdom

Steve Heywood leads the Serco MyFleet Team who oversee the management of all Serco road vehicles in...

Supporting our local communities 2021 | Our world | Asia Pacific | United Kingdom

Operating amongst and on behalf of our communities, we have a deep understanding of the complex soci...

Enabling delivery of urgent public health programmes 2021 | Our world | Asia Pacific

For public health departments and agencies, we provide rapid deployment of clinical and non-clinical...
Group of Serco staff talking in foyer area of Darent Valley Hospital

Serco Cares 2: Empowering colleagues and enhancing outcomes through compassion 2021 | Our people | Our customers | United Kingdom

Our people contribute to the wellbeing of patients in hospitals around the world – helping to...
Serco logo

Internal Audit at Serco: working in partnership with the business to drive continuous improvement 2021 | Our shareholders | Plc

Nick Betts joined Serco in 2019, bringing 30 years’ international experience at a major profes...

Building the most environmentally friendly prison on the planet 2020 | Our world | Asia Pacific

Clarence Correctional Centre (CLA) is the largest and most technologically advanced correctional fac...
Perry Chambers and a colleague discussing prison safety at HMP Thameside

Preventing violence in prisons – Creating a safer and more peaceful rehabilitative environment 2020 | Our customers | United Kingdom

In recent years, we have confronted developing trends in challenging behaviour across our different...

Trusted partners: cultivating deep and resilient customer relationships for public benefit 2021 | Our customers | Asia Pacific | North America

We are committed to enhancing public service outcomes for government departments around the world th...

Providing unparalleled developmental opportunities for local students 2021 | Our world | Our people | Asia Pacific | United Kingdom

We see our role as providing both the motivation and the means – inspiring appetite for growth...
Person pushing bins wearing armband technology to monitor movement

Preventing injuries at Fiona Stanley Hospital with wearable technology 2021 | Our world | Asia Pacific

A pilot program is underway at Fiona Stanley Hospital (FSH) to reduce workplace injuries through wea...
Key components in the new VIE system being installed by crane on the hospital site.

Delivering major projects to help the NHS continue caring for the local community during Covid-19 2021 | Our customers | United Kingdom

During the Covid-19 pandemic, the Trust was awarded funding to improve the resilience of its vacuum...

Facilitating the evolution of modern healthcare 2020 | Our customers | Plc

From the operational management of hospitals to the optimisation of patient flow, Serco is committed...
Serco logo

Serco Embrace – raising the bar for race and ethnicity at Serco 2020 | Our people | United Kingdom

In recent years we have poured new energy into diversity and inclusion at Serco, raising strong coll...
Woman with 'Medical' on the back of her uniform in a medical room with a colleague

Serco offers unique opportunity for Queensland nursing students 2020 | Our world | Asia Pacific

Serco Australia’s Health Services team at Southern Queensland Correctional Centre (SQCC) is le...

Innovations in care for vulnerable people in custody 2021 | Our customers | United Kingdom

Innovation is one of the four core Values that shape our culture and how we deliver public services....

Social Value at Serco: “a passionate drive to make a positive difference” 2021 | Our world | United Kingdom

Frank Spraggs’ focus on generating Social Value for local communities predates the UK Public S...
Fiona Liddell

Beyond compliance – bringing supply chain partners together to help raise standards 2021 | Our world | Middle East

In 2021, our colleagues in Serco Middle East hosted their first Service Provider Forum – a new...
All Serco employees at 5 Wing Goose Bay assembled outdoors as a group

Serco Canada wins award for Gender and Diversity Excellence at 5 Wing Goose Bay 2021 | Our people | Our world | North America

Serco Canada was named one of Atlantic Canada’s Top Employers for 2022, a title the company ha...
Kashif Muneer delivering a health and safety briefing to his colleagues in Serco Saudi Services

Protecting our people and public services against Covid-19 in Saudi Arabia 2020 | Our people | Middle East

When Kashif Muneer, Safety and Assurance lead for Serco Saudi Services (SSS), took part in a pandemi...
Fiona Stanley Hospital

Care to Lead – delivering health service leadership development for our customer 2020 | Our customers | Asia Pacific

In 2020, our client, the South Metropolitan Area Health Service (SMHS), partnered with our HR Manage...

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