Our world 2021
Operating amongst and on behalf of our communities, we have a deep understanding of the complex social challenges that impact them. Across Serco, positive and meaningful engagement with individual communities, charities and partners is managed primarily at Contract level.
Every year, our teams work to develop and strengthen service-enhancing relationships with their local communities whilst striving to make a difference for the causes that matter most to them. Our role is to encourage and facilitate such endeavour, providing additional support where appropriate.
Here we share two examples from our Defence business in the UK and our Citizen Services business in Australia.