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Because of our role delivering public services for governments, the social element of ESG is a particular focus for us. Social

Because of our role delivering public services for governments, the social element of ESG is a particular focus for us. It is at our core and we are driven to be a valued and trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference to our fellow citizens. We serve society as a public service provider, employer and participant in industry, infrastructure and the wider economy.

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Lost Time Incident Frequency Rate down (2016-2021)
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Women in senior leadership up (2016-2021)
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Serco Foundation grants (2020-2021)

We serve society as a:

Public service provider

We deliver specific elements of government policy – providing efficient and economical services and systems that address complex social challenges and contribute directly to the wellbeing, resilience and prosperity of whole nations, local communities and individual citizens. We strive to understand the challenges that shape our chosen markets and help our customers address them.


We are a team of more than 50,000 people working in more than 20 countries. Our workforce is multi-skilled and diverse – drawn from the communities in which we operate and reflective of the communities we serve and providing opportunities for full and part-time work and for people to develop their skills and careers.

We strive to create positive, safe and supportive environments where our colleagues can be proud of who they are, what they do and who they work with. We work hard to promote and enable the diversity, development, wellbeing and safety of our people, and to be the employer of choice for public services – recruiting, developing and retaining exceptional leaders and high-performing workforces to deliver our commitments to our customers and service users.

Participant in industry, infrastructure and the wider economy

As a provider of a wide range of public services in more than 20 countries around the world, we strive to be responsible in how we manage our impact on the communities and economies in which we operate. Across these we recognise our responsibilities to a range of stakeholders, including the third parties with whom we interact as neighbours, customers, peers and partners.

We strive to build strong, reliable and service-enhancing supply chains, partnerships and relationships with our local communities – aligned to ethical standards and sustainability, generating greater value for society and enhancing social outcomes.

Our progress and next steps