Our contribution as a public service provider

Nearly 200 national governments worldwide are striving to tackle major social and environmental issues through action plans aligned to the 17 goals for sustainable development defined by the UN. Many of our customers are leading the way, with mature SDG commitments woven tightly into public policy.

As a public service provider specialising in the delivery of complex government policies – all of which are considered vital to the sustainable wellbeing of the nations our government customers serve – we recognise the importance of our role in supporting our customers in how they are working to deliver their SDG commitments. This is where we consider ourselves to be most resolutely invested in helping to build a better future for global society. It is our core purpose. The services we provide, and the broader social, economic and environmental impact of our operations, are key components in government strategies for maintaining order and enabling meaningful, positive change.

Our contribution to the UN SDGs as an employer

As an employer of more than 50,000 people, based in more than 20 countries and representing nearly 100 nationalities and thousands of communities, we recognise that we can help to make a difference through how we attract, select, manage, develop and look after our employees, particularly through our focus on:

• the health, safety and wellbeing of our people;

• employee engagement and development; and

• building a diverse workforce and creating inclusive workplaces.

Our contribution to the UN SDGs as a participant in global industry, infrastructure and the wider economy

Our contribution is through how we manage, grow and govern the business, particularly through our focus on:

• protecting stakeholder interests and creating long-term, sustainable value;

• effective and transparent direction, control and assurance of the business at all levels; and

• ethical standards and sustainability throughout the business and our supply chain.

Our contribution through our commitment to limit our environmental impact

Our contribution is through limiting the impact of our operations on the environment through more sustainable business practice for our customers and wider stakeholders, particularly through our focus on:

• enhancing understanding of our environmental and climate risks and opportunities;

• evolving our business lifecycle process to capture and cost carbon and environmental risks;

• reducing business travel, emissions and carbon; and

• measuring and reducing the impact of our supply chain; and embedding environmental behaviours in Group culture.

Find out more about how Serco contributes to the UN SDGs in the ESG Report 2021.