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Serco in Citizen Services

From contact centres and complex case management to the administration of flagship employment and health programmes to the operation of local waste management and leisure services, we are committed to delivering better government services to citizens.

Serco is relied on to deliver a wide range of government services to citizens around the world. 

We help governments to drive cost-efficiencies and meet rising expectations for improved public services. We do this by streamlining frontline and back-office processes and using digital technology to facilitate self-service and increase convenience. As expert service integrators, we form effective partnerships with small enterprises to manage local delivery.

Serco Citizen Services

Serco provides public services to citizens around the world, from the administration of flagship employment and health programmes, such as the Affordable Care Act in the US and the Work Programme in the UK, to managing government departments, the Australian Tax Office, and Driver Examination Services in Canada.

We deliver essential support services to local and national governments, including complex case management, contact centres, finance, and ICT services. We also manage sport and leisure facilities and operate waste and environmental services on behalf of local authorities.

Providing Citizen Services around the world

United Kingdom

Serco provides a diverse range of public services to citizens on behalf of Local Authorities and central government, often with long-term partnerships spanning 30 years. These range from the administration of major employment and health programmes, to managing major services in partnership with Local Authorities such as Leisure and Environmental Services.

Europe

We deliver essential support services to the European government agencies, including complex case management, contact centres, finance, and ICT services. Some of our key customers include the European Parliament and the European Organisation for Nuclear Research (CERN).

Asia Pacific

In Asia Pacific, we help federal, state and local governments provide a range of better public services to citizens for less. We do this through our world-class complex case management, contact centres, back and middle office services, our management of parks and gardens, and more.

North America

We support many of the most high profile services to citizens in North America, including the availability of health insurance under the Affordable Care Act and continuous improvement in processing patent applications for the U.S. Patent and Trade Office.