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Contact Centres

Serco is a proud provider of Contact Centres for the European Commission, the European Council and other European institutions. From citizen services, to Emergency Response and Facility Management Service Desks, we are able to provide the institutions with custom made services that make a difference for European citizens.

Providing a wide range of Contact Centres across Europe

  • European Commission

Serco provides the switchboard service of the European Commission, the Publication Office of the European Union and the European External Action Service. The service is available in English, French, German and Dutch, Monday to Friday 8 to 19 CET.

  • European Council of the European Union ​

We are proud to provide IT infrastructure support service for the Council of the European Union. Serco has  a dedicated team of 45 people to operate the IT support within the Council of the European Union since 2009. On top of IT support services, Serco provides a helpline accessible by email, phone and soon by chat for the 3,500 people, civil servants and contractors, who work daily for the Council of the European Union. 

  • Emergency Response Coordination Centre

Serco supports the 24/7 Emergency Response Coordination Centre. The Emergency Response Coordination Centre gathers European Commission officials, National Experts and external service providers provided by Serco.

  • The European Patent Office (EPO)

Serco provides Infrastructure Service Desk services including telephone switchboard and Facilities Management Service Desk to the EPO in Munich. This is a tri-lingual service desk providing support and services in English, French and German, the official languages of the EPO

  • European Central Bank (ECB)

We operate the ECB’s Facility Management (FM) Service Desk and Switchboard, which provides officials and staff with a wide range of services including technical, infrastructural and security FM services. The Switchboard is also responsible for the reception and transmission of all external calls.