Mark Coster

Chief Financial Officer

Mark joined Serco Asia Pacific in 2012, taking on various Finance Director roles before being appointed Chief Financial Officer in 2024. Reporting to Andrew Head, CEO of AsPac, and Nigel Crossley, Group Chief Financial Officer, Mark plays a crucial role in shaping the financial strategy and operations of Serco Asia Pacific.

With a strong customer-centric approach, Mark brings extensive experience in contract management, commercial negotiations, and leading transformational initiatives to optimise business performance.

In addition to his role as CFO, Mark is a Company Director and a member of the Chartered Global Management Accountants. He also serves as Serco Asia Pacific's Executive Sponsor for Gender Equality, championing initiatives that promote diversity and inclusion within the workplace.

Julie Carroll

Chief People & Culture Officer

Julie joined Serco in January 2018 and brings more than 20 years’ experience in human resources. Most recently, Julie served as Director, Talent and Advisory Solutions at Deloitte, where she led the Centre of Excellence within People and Performance. Prior to this, Julie held various human resources leadership roles including Director, People and Capability at Leighton Contractors and as Manager, Human Resources at Endeavour Energy. An alumnus of the University of Newcastle, Julie holds a Masters of Business Administration, a Masters of Human Resources and Industrial Relations, and a Bachelor of Arts in Psychology.

Heath Chapple

Chief Operating Officer

Heath joined Serco in 2011 and served as Managing Director across the Asia Pacific Justice & Immigration business units, before transitioning to Serco’s UK & Europe division to take on a similar role in 2019. Heath returned to Asia Pacific in 2023 and is now overseeing key strategic growth opportunities for the region.

Prior to joining Serco, Heath held senior management positions in various medium to large international companies across different service industry sectors, including Defence, Immigration, Justice, Healthcare, Education, Aged Care, Transport, Shipping, Stevedoring and Providoring.

Heath holds postgraduate qualifications in Finance and Business, and has a strong commercial background focusing on operational excellence and growing new business opportunities.  

Rachel Owens

Chief Growth and Strategy Officer

Rachel has over 15 years leadership experience in the private sector, specialising in strategy and growth within the Justice, Security and Immigration sectors in the UK, Asia-Pacific and Australia. She has been instrumental in leading strategic expansion, fostering collaborations, and identifying potential areas for innovation since her secondment to Chief Growth Officer role for Serco Asia Pacific at the beginning of 2024. In her former position as the Director of Strategy and Business Development for Justice & Immigration, Rachel was the driving force behind the development of Serco ASPAC Justice and Immigration strategy, which encompassed the introduction of new capabilities, nurturing strategic customer and industry relationships, and collaboration with regional and international businesses to unearth new market possibilities and deliver value to clients. 

Rachel holds a Master’s degree in information studies, and prior to joining the private sector worked in academic research specialising in the use of information and technology to support economic development in developing countries. She is passionate about creating an environment of inclusion and empowerment, is a champion of environmental and social responsibility programs, and is currently the Chair of the Serco ASPAC Family and Domestic Violence working group.

Jeannine Biviano

Community Services, Managing Director

Jeannine joined Serco in March 2023 and brings extensive experience in leading innovation and service transformation in health and social services across public, private and NFP sectors.

Jeannine has held senior leadership roles at KPMG and Deputy Secretary roles in the NSW Government Department of Customer Service, Department of Finance, Services and Innovation and the Department of Industry, Trade and Investment.

Her significant health care expertise includes leading and driving strategic health outcomes and the redevelopment and commissioning of several hospitals and aged care facilities as CEO of Macquarie Area Health Service and as the General Manager at Catholic Healthcare, and more recently as Executive Director Healthcare for Compass Group Australia.

Jeannine holds a Master of Economics and is a Fellow of Chartered Accountants Australia and New Zealand, a graduate of the Australian Institute of Company Directors and a former Telstra NSW Businesswoman of the Year.

Michael Strickland

Justice & Immigration, Managing Director

Michael is an experienced Strategic Leader with a demonstrated history of working in services industries. Michael is highly skilled in Contract Management, Financial Control, Operations Management, Facility Management and Leadership.

Michael joined Serco in  2012 and served three years as Finance Director for Immigration and Facility Services, then four years as Finance Director for Justice & Immigration before being appointed to his current role in August 2019.

Michael is tertiary educated, a Chartered Accountant and holds a Master of Business Administration (MBA) from AGSM.