Serco has global expertise in the design, setting up, operation, and maintenance of heavy rail, metro, light rail, ferry, road traffic, and cycle hire schemes across the globe – from the turnkey operation of the Dubai Tram which is the first fully wireless system in the world; to redefining a luxury experience on the Scottish Caledonian Sleeper.

We are also the largest non-government operator of civilian air traffic control in the world and offer a range of airside fire and rescue services.

We help governments to overcome urban congestion and maintain vital transport links. We manage complex transport programmes that deliver reliable performance, build future capacity, and keep citizens and economies moving.

Through a focus on the end-to-end passenger journey, delivery of operational excellence, and the application of intelligent systems and analytics, we are able to design and run more efficient transport services to deliver a better passenger experience. Serco operates some of the world’s best-performing transport networks. 

Transport statistics:

• Serco has 30 years’ experience supporting Hong Kong in road and toll management. 
• Each year in Australia, we answer more than 2.5 million calls from commuters needing travel assistance, log 146,000 passenger feedback comments, manage public transport websites, and process 164,000 forms on behalf of the New South Wales and Western Australian state government transport departments.
• Serco has more than 30 years' experience developing and operating intelligent transportation systems around the world, including traffic cameras, sensors, and digital traffic message boards covering national highways, state-wide transportation networks, major cities, counties, and municipalities.
• Serco provides air traffic control at 85 aviation sites across the globe.