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We work in partnership with the NHS to improve health services for patients
We offer our customers a distinctive approach to the challenges that they face.


We improve patient care with our health services


From patient contact centres to facilities management at Serco we specialise in the delivery of better patient experience for less.  Our people's passion for listening, fresh thinking and partnership enables us to support hospitals across the globe, ranging from Forth Valley in Scotland to Fiona Stanley in Australia, to deliver the quality care their patients need and face the future with confidence.

Serco work in partnership with the NHS in the UK and with world-class health care companies across the globe, to deliver joined-up healthcare solutions.

We offer Integrated Facilities Management, Care Coordination and Business Process Outsourcing.

We deliver by listening hard to everyone - from patients to porters to paediatricians - then creating tailored services in partnership with them. We bring fresh ideas from across our business and the wider world and put them to work wherever they are needed, to deliver the best and most innovative care solutions for our clients.

We go to great lengths to design our solutions around the needs of real people involved in healthcare, putting patients first, but also listening carefully to everyone from porters to paediatricians, from hospital caterers to district nurses.

We fully understand the pressures on healthcare providers all over the world in today's environment to deliver better value for money, and so in order to tailor a successful transformation for every customer we bring:

  • a relentless focus on people - with world-class staff  and community engagement programmes and a unique design process that delivers excellent patient experience as standard
  • fresh thinking and new practical ideas
  • new ways of partnership working
  • focus on delivering joined up healthcare systems

For more information or to discuss your healthcare requirements contact health@serco.com

Serco Healthcare Guide

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Service delivery thinking and best practice

Healthcare Support Workers

Service delivery thinking and best practice

Healthcare Celebrating demographic change

BBC Landward

You can watch Serco's catering team at Forth Valley Royal Hospital on BBC1 Scotland's 'Landward' (#5m40s), showing how we are transforming hospital food by using fresh, local produce.

Last Updated: 06 Jun 2016