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East Kent Hospitals University NHS Foundation

What We Do:

East Kent Hospitals University NHS Foundation Trust is one of the largest hospital trusts in England, with five hospitals serving a local population of around 759,000 people and with around 800 staff members.  The Trust also provides many health services from other NHS facilities across East Kent including child and adolescent mental health services, and renal services in Medway and Maidstone.

Serco was awarded the soft facilities management contract in 2012
Serco delivers services to three acute hospitals (1200 beds) -the Kent and Canterbury Hospital, the Queen Elizabeth The Queen Mother Hospital in Margate, and the William Harvey Hospital in Ashford, as well as to two community hospitals and 7 outpatient and admin facilities.

Services Provided:

Serco provides soft facilities management services to the 144,000sqm estate.  Services include: cleaning, housekeeping, security, portering, staff accommodation, switchboard and helpdesk, patient and retail catering and pest control.

How We Do It

Centralised Helpdesk

The contract features a centralised helpdesk, where staff, patients and visitors are provided with a single point of access for Serco services.  Use of integrated communication and CAFM devices, enable Serco to operate with optimum resource configurations. 


The contract saw 700 staff transfer from the Trust and Medirest to Serco where their terms and conditions of employment were protected under TUPE.


As part of Serco's commitment to environmental sustainability, the 3 acute hospital sites that generate most plate waste will have 'Bio digesters' installed.  Bio digesters use bio enzymetic formula to break down all food waste.  All bio degradable waste is converted to a grey water that is safe for disposal in drains.  There is less need to store food waste, reducing odour and vermin problems.

Last Updated: 18 May 2015