Integrated Facilities Management
Serco has wide experience in delivering integrated support services in large hospitals for a number of acute trusts in the UK, from Forth Valley in Scotland, down to East Kent in the South. Internationally we are growing quickly, winning contracts around the globe, for example in Western Australia's newly-built and fully-digitised hospital, Fiona Stanley, or in the new Cleveland Clinic hospital in Abu Dhabi.
We innovate continuously, constantly updating the technology we use in our contracts, whilst implementing ideas from around the globe, and from other industries that Serco operate in.
Estates and Assets
We recognise the fundamental importance of Estates Management to the overall patient experience, We have over 20 years of experience of managing critical assets within healthcare environments and have won multiple awards, including BIFM, PFM, and RoSpa Gold Awards.
Our patient porters are trained to be courteous, kind and reliable. Our innovative patient movements system, called In:Touch, enables the monitoring and forecasting of portering resources. We developed the first AGV (automated guided vehicles) system for transporting other supplies throughout hospitals.
Serco Healthcare offers the full suite of 'hotel services' to hospitals, with award-winning cleaning, catering and waste management solutions. We guarantee significant improvements in PLACE (Patient-Led Assessments of the Care Environment) assessments.
Our unique joint venture, Viapath (www.viapath.co.uk) gives access to the largest provider of pathology services in the UK.