Serco supply the single non-emergency number for Hampshire Constabulary
The AltarisT system went live in Hampshire Constabulary on 1st April, 2001. Prior to go-live Serco worked with Hampshire Constabulary to develop new business processes merging the existing five control rooms covering the counties of Hampshire and the Isle of Wight into one control room. This is situated in a new purpose built complex called Vickery Building in Netley, near Southampton. The system went live on time and within budget. The new centre handles all 999 calls and incidents and handles all the police resources within the two counties.
In 2002 Hampshire Constabulary introduced a second centre to deal with general non urgent calls. This centre is situated in the force Headquarters at Winchester. Again AltarisT was used at this centre. By using the two centres and AltarisT, Hampshire was recognised by HMIC as one of the leading UK forces in Call Handling.
When the Single Non Emergency Number (SNEN) was muted, Hampshire Constabulary put forward a compelling business case to be included in Wave One. They were successful. Hampshire Constabulary considered their options including existing commercial customer relationship packages, Hampshire Constabulary approached Serco to design, implement and introduce new software into AltarisT to deal with this exciting new method of receiving calls.
Timescales were very tight. Both teams worked closely and a solution was created that met the force's requirement, enabling them to 'go-live' before the official date.
The calls are generally received at the centre situated in HQ and passed out to 21 local authorities. Serco provide a full facility managed service to support the hardware. Serco also supports the AltarisT software 24 hours by 7 days a week.
AltarisT has a number of interfaces including to the Police National Computer (PNC) and the force's Record Management Systems (RMS).