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Rail and Metro
Rail and Metro

Operational Support

Serco designs and delivers operational support to improve the availability of people and equipment worldwide

Rail and Metro

Serco has wealth of experience both in implementing new build rail and metro systems and operating and maintaining existing ones - with the common and consistent outcome of providing a transformed customer experience.

We work in highly effective trusted partnerships with our clients and establish strong relationships with other industry organisations to ensure that our contract commitments are met and exceeded.

We are members of Rail Delivery Group which brings together the owners of Britain's Train Operating Companies, Freight Operating Companies and Network Rail to provide leadership to Britain's rail industry.

We have operated Merseyrail since 2003 together with our joint venture partner Abellio, this is a 25 year concession awarded by Merseytravel providing local train services to the Liverpool City Region. In addition since in March 2015, we have been running the Caledonian Sleeper service on behalf of Transport Scotland, managing all aspects of the service.  Since then there has been significant investment in the service, with an emphasis on supporting Scottish producers and communities. In 2018 Serco will introduce a new fleet of carriages, which will offer four innovative ways to travel in comfort on the Sleeper service - Cradle Seats, Berths and En-Suite Berths, and a Brasserie style Club Car for dining.

Based in Derby and with a long history of providing independent technical services to the rail industry is Serco Rail Technical Services.  The range of specialist services includes the operation of one of Europe's leading test tracks as well as specialist engineering and data management activities.

In the Middle East we successfully implemented the first two stages of the Dubai Metro on behalf of Dubai RTA, and we are proud to be sustaining one of the top performing Metros in the world.  We also operate and maintain the Palm Jumeirah Monorail and an Automated People Mover at Dubai Airport. In September 2013 we were awarded the contract to operate the Al Sufouh Tram System in Dubai. Serco will initially be involved a 15 months period of mobilisation followed by five years of service delivery.

In the Kingdom of Saudi Arabia we have provided technical and operational support to ensure that the Mekkah Metro was introduced successfully.

For more information on our Rail & Metro experience and capabilities contact Steve Butcher, Managing Director, Rail steve.butcher@serco.com

Last Updated: 31 Oct 2016