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Welfare Services

increasing the long-term life chances of unemployed people

Welfare Services

Serco Welfare Services commenced operations as a leading prime contractor of welfare-to-work services in October 2009. Through our three Flexible New Deal Phase 1 contracts Serco's delivery network has supported over 25,000 people back into work.

In June 2011, Flexible New Deal was replaced by the Work Programme.  Serco's two Work Programme contracts will support a further 45,000 long-term unemployed individuals into sustainable employment over the life-time of the contract. The contract is outcome based and, like other Prime Contractors, Serco will be paid on the results it delivers. The Work Programme, which is managed by the Department for Work and Pensions, is part-funded by the European Social Fund (ESF).

Serco's established model for delivering welfare-to-work programmes is to combine our strengths as a prime contractor with the knowledge and expertise of local providers and stakeholders. Our partnership approach means that customers benefit from the expertise and experience of the very best providers from the private, public and third sectors. Serco then supports, assures and challenges our subcontracted providers to assist the maximum number of jobseekers into sustained employment.

 European Social Fund and Job Centre Plus

Serco's impact on long-term unemployment

Facts and success stories from our Welfare Services business:

Year 4  here

Year 3  here


Serco – LGC roundtable

Welfare reform following spending review - read more


Last Updated: 27 Jan 2016