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Abdulla Alkindi - Head of ATS training and Air Traffic Controller

Serco has been operating in the air traffic control space for 75 years and so ‘Day of the Controller’ is celebrated across our business. We sat down with Abdulla Alkindi, Head of ATS training and Air Traffic Controller at Ras Al Khaimah international Airport, to understand a bit more about what he does and if he has any advice for someone looking to get into air navigation services as a career.

What is a typical work day like for you?

I work different shift timings but mostly mornings to cover the operational needs and office work. On a typical day I go straight to the Control Tower to check when my colleagues need cover for their breaks and usually take over the control position first. This doesn’t last more than 2.5 hours as per regulations.

Training is usually next – and this is done from the training room. I will plan and conduct the training for our ATCs who are new to the role.

At the end of the day after making sure the controller in the tower is valid I head back to Fujairah, my hometown. 

What is the most exciting thing about your job?

Being a controller is a challenge in itself and every day is different - there are always new conflicts or issues that need to be solved or planned for. The busier the better for me - especially in RAK airport we have a mixture of training, scheduled, military and VIP flights to manage which makes it more exciting to deal with.

How does Serco support you in your career growth?

I have been in aviation for almost 15 years and worked with different Air Navigation Service Providers (ANSPs) and what makes Serco stand out is its value of Care. They really do care about their employees and their career and have been supporting me and working to enhance my skills and knowledge by continuous training and development. Even though I’m working on one specific contract I can easily stay connected to the rest of the business and learn from other projects.

As a national, how do you feel you are making a difference to your country through your work at Serco?

I feel very proud as a national working for Serco. As Air Traffic Controllers in Serco we work alongside other ANSPs and the UAE government to deliver the best and safest airspace management for our airline customers, ensuring safe, seamless passenger travel into and out of the Emirates.

What advice would you give to those who are interested in becoming an air traffic controller?

For those who are ready for the challenge, ready to make the difference, to be part of the aviation evolution; don’t hesitate - apply today!

ATC life is amazing and how the technology has become part of air traffic services nowadays has made it even more interesting and enjoyable.