Al Ula - A Historic Heritage Site in KSA

Serco provides comprehensive technical support for key services including city management, facilities and asset management, and other technical services for a historic heritage site in KSA. 

	Designed and established a new operation that will transform the processing of all licensing and permit services including a new licensing portal
	Provided on the ground capability and technical advisory services to help the client attain the status of “Gold standard in service delivery”
	Improved the overall performance and integration of the client's stakeholder management department

Our role was to recommend, devise, and implement the strategy for optimising the operation of city infrastructure and the built environment, as well as managing the integration and transition of services. 

We offered services across four core service streams:

Asset & Facility Management

This encompassed both hard and soft services on a city scale, such as solid waste management, landfill operations, utilities, landscaping and irrigation, roadways, traffic management, public realms, and airports.

The transition of assets to our client involved facilitating the integrated handover of assets from construction to operation.

City Management

Crafted a strategic and sustainable business operating model to optimally oversee urban affairs.

Supervision

Offered project management and programme control support and expertise, guiding the implementation of tailored products and services while piloting comprehensive end-to-end transitions.

Masterplan Implementation

Collaborated with county operations to formulate a strategy for stakeholder management.