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Facilities Management

Providing specialist capabilities for the management of complex military and defence facilities with challenging operational delivery parameters.

Facilities Management

We maintain high-end facilities management abilities from the delivery of largescale building projects and complex maintenance through to traditional hard and soft facilities management, but partner with specialist providers where there are benefits to the customer from the wider offer that we can provide.

Our history is founded on the provision of complex facilities management services. We have progressed to provide these as part of a wider series of technically demanding requirements at home and abroad, enabling the continuous delivery of high-value operational outputs. 

Facilities management is increasingly complex due to growing customer requirements, but providers are being challenged by cost pressures, reducing customer spend, improvement in asset availability, and increased statutory and regulatory requirements.

Through our services, we help our customers across the GCC to reduce operating costs, improve asset availability and utilisation, manage asset lifecycle, improve safety, and enhance troop morale.

Serco’s expertise in base support and FM gives us a unique capability to deliver operational excellence and cost effectiveness to the military, where a wide range of services need to be integrated successfully to enable military outputs to be effectively provided. Serco is well positioned to deliver facilities management when part of a broader and more complex requirement, highly capable of integrating a wide range of bespoke services to meet the customer’s requirements.

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Our integrated services include:

  • Management and administration services

  • Warehousing

  • Equipment hire

  • Vehicle hire and management

  • Utilities management and operations

  • Waste management

  • Maintenance of mobile plant

  • Provision of fuel and refuelling

  • Catering

  • Reception and accommodation services

  • Laundry

  • Cleaning

  • Infrastructure support

  • Local procurement

  • Gymnasium services

  • Pest and vermin control

  • Canteen and retail services

The integrated approach leverages our strong customer relationships, agility at the point of delivery, and service delivery record.

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Key Facts

  • We successfully mobilised total real life support services in a 45 day period at an unspecified location in the United Arab Emirates.
  • We prepare and freshly cook over 360,000 meals per annum.
  • Our first contract was to provide complex facilities management at Fylingdales Early Warning Radar Station in 1964, and we have held this contract continuously ever since.
  • We continue to offer this as a core capability in support of more complex overall requirements, such as the operation of the Defence Academy, Skynet satellite operational control centres, base support operations at RAF Brize Norton, the Emergency Planning College, and International Fire Training Centre, to name but a few.

Contact us for further information on Serco’s Defence services: