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Facilities Management

From mission critical building maintenance to hospital facilities services such as catering, cleaning, and porter services, we specialise in delivering a better environment for healthcare and supporting improved patient outcomes.

Facilities Management

Serco has extensive experience in delivering essential healthcare facilities management services. From mission critical building maintenance to hospital facilities services such as catering, cleaning, and porter services, we specialise in delivering a better environment for healthcare and supporting improved patient outcomes.   

We partner with governments, healthcare authorities and world-class healthcare companies to deliver patient-centered solutions that address the challenge of declining health budgets, in the face of rising public demand.

The healthcare sector is under unprecedented pressure. We deliver integrated facilities management services that improve the patient experience during treatment, which can significantly enhance the chances of a successful recovery. This, in turn, benefits our customers and governments, both reputationally and financially.

We do this by supporting a positive environment for patients, their families and those looking after them. We facilitate easy access to care, faster recovery for patients, an efficient hospital discharge process, and quicker bed turnaround while reducing the chance of infection and avoiding relapse, extended stay or readmission.

Serco brings experience and best practice from our global healthcare business, as well as learnings and innovations from other market sectors, to provide the most economically viable and professional service delivery.

Key Facts

  • We deliver facilities management in 2 countries and to 10 hospitals in the Middle East, managing a workforce of over 1,300 people.

  • We are the only outsourced facilities management provider to have mobilised a mega-hospital project in the GCC region.

  • We deliver outstanding operational performance achieving industry leading KPIs.

  • Our best-known contracts include Facilities Management for the Cleveland Clinic in Abu Dhabi, and HMG in Saudi Arabia.

  • We have received the Cleveland Clinic Caregiver Award.

  • We assist customers in achieving statutory health accreditations and licensing (JCI, HAAD and LEED certification).

  • Global best practice underpins and guides our service design (HTM, HBN, BICSc, NHS guidelines 2007, LEED, JCI, NFPA, BSI PAS 2014, ISO).

Contact us for further information on Serco’s Healthcare services.