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Dubai Airports Facilities Management

Location: Dubai, UAE Contract

Start date: November 1, 2016  

Contract end date: November 1, 2022

Serco was appointed in 2016 to provide facilities management (FM) services to Dubai Airports with the contract covering both Dubai International Airport (DXB) and Dubai World Central (DWC). Serco’s role is to drive asset reliability and introduce strategic asset management across all airport assets.



Firefighters at a training centre putting out a fire

Services Serco provide

The services Serco provides are across passenger terminal buildings and cargo and other ancillary buildings, including:

  • Helpdesk
  • Mechanical Systems Maintenance
  • Electrical Systems Maintenance
  • Heating, Ventilation and Air Conditioning (HVAC)
  • Plumbing Systems Maintenance
  • Fire Fighting and Detection Systems
A couple of maintenance engineers working on some equipment

'One stop shop' maintenance

Serco also launched the ‘One Stop Shop’ maintenance services to Dubai Airports end-users. This is a 24/7 on call support for maintenance works outside the scope of Dubai Airports to its tenants. Positive responses received from stakeholders for quick solutions provided by Serco without the difficulty of taking resources and materials airside.

Dubai Airports prides itself in delivering a world-class experience to customers by providing safe, secure and environmentally responsible airports.  Approximately 90 million passengers travel through Dubai International Airport per annum making it one of the busiest airports in the world.  DWC has an ultimate capacity of more than 160 million passengers and 12 million tonnes of cargo per annum.

"Aenean sed erat urna. Maecenas pharetra semper tortor id tincidunt. Maecenas nec blandit tortor. Donec ornare in dolor eget imperdiet. Suspendisse vitae molestie odio, eget consequat diam. Ut lorem urna, malesuada egestas purus nec, consequat pulvinar est. Aliquam erat volutpat. Lorem ipsum dolor sit amet, consectetur adipiscing elit."

Paul Griffiths CEO, Dubai Airport