Serco, the FTSE 100 international service company, today announced the opening of a new facility at Shimoga in Karnataka. Located at Habeebulla Complex, Savalanga Road, the facility will offer BPO services to a leading private telecom service provider.
The facility is expected to generate employment opportunities for 450 people by November; of this 300 have already been hired.
Susir Kumar, Executive Chairman, Serco Global Services said, "Serco has been steadily expanding its footprint in India and enjoys a predominant position in the domestic BPO market. The launch of this facility strengthens our regional footprint in Southern India and further enhances Serco's India presence to 20 centres, reflecting its commitment to the domestic marketplace."
Commenting on the development, Bhupender Singh, CEO of our Global Services business in the AMEAA region said, "We are delighted to partner with leading telecom players in the country and widen the scope of our offerings. The telecom sector is a considerable contributor to our business and this centre further bolsters our position in the vertical."
Serco aspires to be a USD 1 billion company by CY 2012, and India is a key contributor to this growth. It currently has four broad groups of vertical markets: Banking, Financial Services & Insurance; Travel, Hospitality & Transportation; Retail, Healthcare, Utilities, & Manufacturing; Telecom, Technology, Online Services & Media. Serco's expertise in the telecom vertical, combined with a growing regional footprint is instrumental to achieve this goal. The domestic IT-BPO market is expected to grow 17 per cent to reach Rs 91,800 crore in FY2012.
The domestic BPO market is expected to reach Rs 14,900 crore, driven by demand from voice-based services (local languages) and increased adoption by both traditional and emerging verticals, including the government.