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Serco signs contract to operate dedicated bus corridor in the city of Indore, India

Published: 27 Nov 2012

Serco Group plc (Serco), the international service company has signed a new contract to operate and maintain the new Bus Rapid Transit System (BRTS), a dedicated 11.3km bus corridor, in the city of Indore in the State of Madhya Pradesh in central India.

Serco has been selected for this contract by Atal Indore City Transport Services Ltd. (AICTSL), a special purpose organisation set up to operate and manage the public transport system in the city. AICTSL is jointly owned by the Indore Development Authority and Indore Municipal Corporation.

Under the contract Serco will operate and maintain a fleet of 50 low-floor and air conditioned buses as well as managing the operations control centre and a dedicated depot for the corridor.

Building on Serco's success in delivering world class transport operations in the UK and the Middle East and a presence in India through its Business Process Outsourcing (BPO) operations, this will be the first frontline service that Serco will deliver in India. The contract is valued at approximately £13m for a period of six years from January 2013, when passenger services are planned to commence.

The Mayor of London, Boris Johnson, who is currently in India to promote London as the destination of choice for investors and international trade, welcomed the news: "This is another superb example of the mutual benefit of a British firm working in tandem with India to deliver essential services. Serco is to be congratulated. Having demonstrated it can operate complex transport systems in London from the Docklands Light Railway to our innovative Barclays Cycle Hire scheme, I have no doubt Serco will deliver an exceptional new bus service in Indore. In turn, Serco, which is already a large employer in India, will bring a welcome jobs boost to the area."

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Alpna Khera, Chief Executive Officer for Serco's front-line business in India, welcomed the new contract with AICTSL and said: "This is an exciting time both for the people of Indore, and for Serco. We are extremely proud that we are being entrusted with the work to bring to life the Indore BRTS project. This will be the first transport contract of this type in India to be operated and maintained by a multinational company. At Serco we look forward to being able to deliver high quality services to BRTS passengers and the wider communities of Indore that it will serve. We have an excellent team of professionals eager to start the project and will ensure that a sustainable operation is implemented, blending the best of local knowledge and capability with international best practice."

Serco has strong international capabilities in delivering high performing transport services. For example, in London, Serco operates the Dockland Light Railway and the innovative Barclays Cycle Hire Scheme. In the Middle East we operate the Dubai Metro, the world's longest driverless train system and we have a long history of providing air navigation services. Together with other site across four continents, Serco is responsible for handling over six million aircraft movements a year. We are also responsible for providing traffic management services in the UK, Australia, Middle East and US.


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