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Serco awarded contract extension to continue running the Docklands Light Railway

Published: 7 Jan 2013

Serco Group plc (Serco), the international service company, announces that it has secured an 18-month extension to its contract to operate, maintain and market the Docklands Light Railway (DLR) on behalf of Transport for London (TfL). The extension, which is valued at approximately £100 million, will run from April 2013 to September 2014.

Serco has been operating the DLR, the busiest light railway in the UK, under two consecutive contracts since 1997. Over the past fifteen years it has carried 830 million passengers and achieved award-winning improvements in service reliability and customer satisfaction.

The award of the contract extension comes after a particularly successful year. Serco was named 'Light Rail Operator of the Year' and the DLR carried 7.2 million passengers during the Olympic Games, more than double normal levels, with trains maintaining over 99% reliability. To achieve this success, a number of significant innovations and improvements were introduced. These included new timetables with three-car trains on all routes from January 2012; improvements in passenger information and staffing; a new control centre at Beckton; ten bespoke timetables for the Olympics and extended services supported by 45,000 extra staff hours.

On behalf of TfL, DLR Director Jonathan Fox said: "I am pleased to announce the extension of this contract and the continuation of a successful working partnership that has seen the DLR expand its network, increase its capacity by 50 per cent and successfully meet the challenge of the Olympics, when the network carried more than 100 per cent more customers than normal."

Christopher Hyman, Chief Executive of Serco Group plc, said: "We are delighted that our performance has been recognised with this 18-month extension of the DLR contract. We have a strong track record of delivering high quality rail services in the UK and internationally, with our award-winning services recognised for their high levels of performance, punctuality and passenger care. The commitment, dedication and innovation of our people have delivered an outstanding service, particularly during the Olympics."