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Serco wins $52m U.S. Army Career and Alumni Program contract

Date: 02 Sep 2011

Serco has been awarded a contract by the US Army to support the Human Resources Command's and US Army's Installation Management Command's Army Career and Alumni Program (ACAP). Under this contract, Serco will provide transition and employment assistance to Soldiers, Army civilians, and family members transitioning out of the military. The contract was competitively recompeted and awarded under the HRsolutions Personnel Services & Support ID/IQ contract vehicle. This contract has a one-year base period and two additional option years, and is valued at $52.2m, if all options are exercised.

Serco's counsellors ensure that participants receive pre-separation counseling and employment assistance. The Company's work will help prepare participants as they move to private sector careers, self-employment, college, or retirement. Serco will manage 53 ACAP locations across the United States, Korea, Italy and Germany.

For the past two decades, Serco has provided face-to-face and help desk support to ACAP. The Company is now incorporating a new virtual counselling environment. This capability will replicate the same experience found in-person at an ACAP centre, and will allow counselling and support to be provided remotely to participants who are unable to visit an ACAP centre. The new virtual counselling environment will be supplemented by a full-time call center and ACAP clients will be kept informed and engaged through instant messaging, Facebook, and Twitter.

"During our 21 years of support for the Army Career and Alumni Program, we have supported the Army as they have grown and advanced their services for Soldiers, civilians, and their families transitioning out of the Army," said Harry Gatanas, Senior Vice President of Serco's Defence & Intel Group. "We are proud to be involved in this major step as the Army will now make ACAP counselling services available to all eligible participants, no matter where they are located.

For further information, please contact Serco:

Alan Hill, Serco Inc.
T: +1 703-939-6500
E: alan.hill@serco-na.com

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Last Updated: 02 Sep 2011