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Serco Wins Operator and Service Excellence Award in Australia

Date: 12 Mar 2010

Serco's business in Australia has won the Operator and Service Excellence Award at Infrastructure Partnerships Australia's prestigious National Infrastructure Awards. The award recognises the high standard of service Serco is providing at Acacia Prison, Western Australia's only privately operated prison.

Serco Asia Pacific Chief Executive Officer, David Campbell said he was delighted to accept the award on behalf of Serco's team at Acacia Prison. The award validates the positive contribution Serco is making to the community, the commercial know-how we've introduced to the justice sector, our deep service ethos and our successful partnership with the West Australian Department of Corrective Services.

"We are committed to ensuring that prisoners leave Acacia Prison as improved citizens who are able to positively contribute to society," David Campbell said.

"In 2009, Serco expanded and invested in numerous education, training, rehabilitation and resettlement programmes, with a particular focus on restorative justice and community and social responsibility, while at the same time successfully integrating an additional 200 prisoners into the prison.

"In addition to these improvements it is estimated that the state of Western Australia is saving a minimum of $12.5 million per annum, and probably even more, through the private operation of the prison.

"One of the keys themes for the successful operation of a prison is clear and strong accountability, and a positive and constructive partnership with our customer, the West Australian Department of Corrective Services.

"This Award is a fantastic acknowledgment of the innovation and service excellence being delivered by Serco at Acacia - an approach we're applying to our many other successful partnerships with governments across Australia."

The Western Australian Office of the Inspector of Custodial Services 2007-2008 Annual Report ranked custodial facilities in Western Australia by performance. Acacia Prison is regarded as one of two high performing prisons in the state. Validated in his Report No 53, the former Western Australian Inspector of Custodial Services Professor Richard Harding found that the change of operator had been a very positive move, with the performance of the prison improving in numerous tangible ways.

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Last Updated: 29 May 2015