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Serco wins $190m Department of Homeland Security contract

Date: 10 Aug 2009

Serco Inc., the US subsidiary of Serco Group, a provider of professional, technology, and management services to the federal government, announced today that the Company has been awarded a prime contract with the Department of Homeland Security's (DHS) U.S. Citizenship and Immigration Services (USCIS) to provide record processing for the adjudication of immigration benefits. The contract has a one year base period with four one-year option periods and is valued at approximately $190m, inclusive of the options.   
Under the contract, Serco will provide records management services at the USCIS National Benefits Center (NBC) located in Lee's Summit, Missouri. Serco's services include file operations, records distribution management, business process improvement support, automated system transactions, and system update functions. This work provides the government adjudicative support as it processes immigration-related applications for Adjustment of Status, Naturalization, Adoption, and Permanent Resident Card replacement.  
 "This contract win shows our unrelenting focus on delivering solutions and services to the Federal government," said Ed Casey, Chairman and Chief Executive Officer of Serco Inc. "Through a long-standing relationship with the U.S. Citizenship and Immigration Services, Serco continues to provide expertise in records management services, and we are honored to have another opportunity to support the Department of Homeland Security."
NBC's mission is to create and support a centralized process for Field Office submissions in order to provide a standardized service to petitioners. Through the NBC, the USCIS manages the filing of all applications and petitions for benefits that require an interview. Serco expects to manage approximately 900 employees at this facility, making it one of the largest employers in the Lee's Summit area. Serco has supported the NBC for the past seven years and processes over 1.5 million files annually.          

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Last Updated: 29 May 2015