Jump To content Jump To Menu
Welcome to the News Centre
Serco manages the Dubai Metro

Serco News

Recent and archived announcements along with background information

One millionth Patent Application in US

Date: 20 May 2010

Serco has recently processed the one millionth patent application for the U.S. Patent and Trademark Office (USPTO) under a contract awarded in 2006.  The Serco team has processed an average of 350,000 applications annually - or about 1,350 application on a typical day.

After being awarded the contract in 2006, Serco built a virutally paperless classifications operation.  The operation included establishing a secure facility and IT infrastructure, recruiting and training highly skilled staff, and implementing a set of automated tools that streamlined the classification process while minimizing errors.

Under the contract the Serco team is required to identify the correct classification from more than 150,000 possible U.S. classifications and more than 70,000 international classifications.  This is required while maintaining an accuracy rate of better than 95% and completing work within strict time limits.

The facility located in Harrisonburg, Virginia employs more than 100 Serco and subcontractor employees.  The team have received numerous performance incentives for exceeding the USPTO contract's requirements for accurate assignment of application classifications, achieving a 96% accuracy rate over the most recent 12 months.

Ed Casey Chief Executive Officer of Serco's business in the US said: "We are very proud of the work being done by the Serco team and we celebrate their achievement of this important milestone.  The work they do for the USPTO is critical to our country's technological and economic leadership.  Serco has established a steller reputation of delivering innovative solutions and substantial value to our customers in the federal government in carrying out their important work".


For further information, please contact Marcus DeVille, Head of Media Relations 020 83344 388

Download PDF [PDF, 16 KB] (Please note: this link will open the page in a new browser window)

Serco in the Media

There are many stories reported by the media around the world about the positive contribution that Serco's people and services are making.

Read More

Last Updated: 29 May 2015