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Serco announced preferred bidder for WA Court Security and Custodial Services

Date: 05 May 2011

Serco Australia has been selected as the preferred bidder for the provision of Court Security and Custodial Services (CSCS) to the Western Australian Department of Corrective Services.

The 5 year contract has two options to extend to a maximum 10 year term. Key aspects of the contract commencing on 31 July 2011 include inter-prison transfers, court security services, and the operation of court custody centres.

Serco Australia Chief Executive David Campbell welcomed the Western Australian Government's announcement and the opportunity to proceed to the next stage of negotiations with the hope of expanding it's partnership with the government.

"We are particularly excited by the prospect of transforming Court Security and Custodial Services in Western Australia. We are offering the State a highly effective, safe, secure, decent and humane service, building on our achievements and record at Acacia Prison," David Campbell said.

Measures in Serco's proposal to ensure the safety and wellbeing of those in our care include: staff training accredited to a nationally recognised standard for the first time in this contract; new operational procedures with robust systems and processes to identify, analyse, manage and mitigate risks; and regular internal and external audits across all locations.

Serco also proposes to introduce the Serco Escort Record System (SERS) to support the safe management of people in custody and ensure transparency of service delivery. This proven technology will achieve comprehensive, dynamic security at all times during the movement of people in custody.

Serco has engaged experts from across our business in Australia and the UK, in addition to external specialists in a variety of areas, including Indigenous needs, custodial operations, court security and service delivery, and logistics to ensure our solution meets the service delivery obligations and would provide safety and security to people in custody and the communities in which we would operate.

In Australia, Serco has a strong track record of high performance at Acacia Prison in Western Australia and Borallon Correctional Centre in Queensland. Serco commenced delivery of services at Acacia Prison in 2006, making a commitment to ensure that prisoners leave Acacia Prison as improved citizens who are able to positively contribute to society. It is with this goal in mind that we expanded and invested in our responsible prisoner model and numerous education, training, rehabilitation and resettlement programs for prisoners, with a particular focus on restorative justice, and community and social responsibility.

Serco's values-based approach and strong management capability is underpinned by a robust inspection and accountability framework. In his Report No 53, the former Western Australian Inspector of Custodial Services Professor Richard Harding found "that the change of operator (at Acacia Prison) has been a very positive move". He found that the level of service was comparable to or even better than most of the public sector prisons and that Serco passed the value for money test. Finally, the Inspector reported that Acacia Media Release (continued)
Prison was the most accountable prison in the State, with the flow on effect of making the whole prison system more transparent. This assessment was made after a period of only two years' operation, during which Serco was able to turn around a level of performance that previously had, under a different operator, not met expectations.

Serco won the 2010 Operator and Service Excellence Award for Acacia Prison at Infrastructure Partnerships Australia's prestigious National Infrastructure Awards, recognising the high standard of service and validating the positive contribution Serco is making to the community, the commercial know-how we've introduced to the justice sector, our deep service ethos and our successful partnership with the Western Australian Department of Corrective Services.

In the UK, Serco manages prisons, electronic monitoring services, and the London and South East court escorting and court service - the country's largest and most high-profile outsourced prisoner custodial and escorting contract.


For further information please contact Serco:
Stuart Ford, Head of Investor Relations T +44 (0) 208 334 4122
Dominic Cheetham, Director of Corporate Communications T +44 (0) 208 334 4334
Marcus De Ville, Head of Media Relations T +44 (0) 208 334 4388

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Last Updated: 29 May 2015