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Innovation by Design - Serco poses critical questions on local government reform

Date: 08 Jul 2010

Local authorities and their private and third sector partners cannot rely on a reactive or short-term approach if they are to effectively tackle the public spending cuts confirmed in last month's Emergency Budget.

This is the message from Serco, the international service company,  in a discussion paper being launched at the Local Government Association (LGA) Conference in Bournemouth this week. The paper calls for an open debate on how local government innovation can best be activated in order to tackle the fiscal challenges ahead.

Innovation by Design - Accelerating Public Service Reform presents four 'critical innovation factors' which Serco has experienced, are capable of accelerating change and driving improvement in local government services. These focus on:

  • Knowledge Management
  • Citizen Engagement
  • Optimising Outcomes
  • Culture Change

Darryn Gibson, Chief Executive of Serco's Local Government division commented: "There is no doubt that the years ahead will demand new and more creative solutions to a wide range of public service challenges. Clearly we are not starting from scratch as there is a huge amount of best practice from which to draw, in the public, private and voluntary sectors."

The paper outlines some of the challenges, barriers and opportunities presented by each 'critical innovation factor' and draws on Serco's extensive experience of working with forward-thinking local authorities across a range of service areas, including education and children's services, ICT and business process outsourcing, economic development and enterprise support, property management, leisure and environmental services.

Darryn Gibson added: "Local authorities can use competition as a huge lever to shape and deliver leaner, fitter and more cost-effective services. Competition encourages the public, private and voluntary sectors to work together in ever more effective and innovative ways to deliver the outcomes that matter."


For further information, please contact Serco:
Mary Leonard, Communications Director for Serco's local government business
Tel: + 44 (0) 7738894229


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Last Updated: 08 Jul 2010