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Serco and Forth Valley Royal Hospital share the UK's top FM award

Date: 19 Oct 2011

Serco's innovative approach to facilities management at Forth Valley Royal Hospital in Larbert, Scotland, saw it and its partners, the Forth Valley NHS Board and Forth Health, share the coveted 'FM Excellence in a Major Project' Award. The award was presented on the evening of 10 October at the prestigious 2011 British Institute of Facilities Management (BIFM) awards ceremony.

The award, which was won in a highly competitive environment against strong opposition from organisations including the Co-Operative and KPMG, marks how truly innovative thinking can have a positive impact on an organisation's whole way of operating and affect the majority of its employees and service users.

Won for its inspirational model for other NHS hospitals to follow, the judges also recognised the hospital had achieved its primary aim, Patient Privacy and Dignity, by implementing an excellent plan in a 'no frills' manner but with materials that will stay the course for at least 30 years. The judges also said that NHS Forth Valley was a clear winner that, with its introduction of robots (i.e. Automated Guided Vehicle System) which speed up deliveries to patient areas within completely separated FM routes, stands well out from the crowd.

Other innovations at the hospital include the introduction of a Wireless Network Infrastructure (a first in the UK), high tech infection control through microfibre cleaning, disposable curtains and ozone disinfection. NHS Forth Valley also recognised that eating good food is key to improving health & wellbeing of patients in hospital and last year opened a state of the art restaurant which received a Health Living Award for helping to promote healthier food options.

According to Mike Mackay, Serco's Contract Director at Forth Valley Royal Hospital, "We're always looking for new ways of improving the experience for patients, visitors and staff at the hospital, and I think that is why we won this award together. For example, the services we are responsible for delivering include portering, cleaning, catering and maintenance, all of which we and the hospital believe can be raised above the normal with the injection of a little imagination and inspiration.

"This is why earlier this year we granted a licence to the Women's Royal Voluntary Service (WVRS) to provide a new twice-daily trolley service for patients, bringing a range of toiletries, healthy drinks, newspapers, magazines and directly to the patient at the bedside. So patients not only get all the convenience of the new service, they also have a friendly person to chat with at least twice a day. By really thinking through the award of this licence, we've added to the quality of patients' lives as part of the hospital's ongoing commitment to constantly improve services.

"I'm confident it's that kind of approach that led to this fantastic recognition, which would not have been possible without a forward-thinking NHS Forth Valley and the truly collaborative partnership with Forth Health and many other organisations, which we've enjoyed from day one of this project. My congratulations and a huge thank you goes to all those who have helped bring about these excellent achievements."

This was not the only award that Serco, Forth Health and Forth Valley NHS Board won on the evening. The hospital also received a highly commended award in the 'Innovation in Technology and Systems' category.

The BIFM is the professional body for facilities management in the UK, and its annual awards are designed to celebrate the increasingly strategic profile of FM by highlighting the key role it plays in the success of public and private sector organisations. This year's ceremony was held at the Grosvenor House Hotel in London, and was attended by over 1200 senior figures from the FM arena and supporting organisations.

To learn more about Serco's services at Forth Valley Royal Hospital contact:
Luke Allen, Communications Manager, Serco Local Government and Commercial:

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Last Updated: 29 May 2015