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Serco signs new hospital services contract in Australia valued at A$1.3bn

Date: 30 Jul 2011

Serco Group plc (Serco), the international service company, announces today that it has signed a new contract with the Western Australian Department of Health to provide vital non-clinical support services at the new Fiona Stanley Hospital near Perth.

Contract signature follows the announcement in October 2010 that Serco had been selected as preferred bidder to provide support services at the hospital. The 10-year contract has a total value to Serco of A$1.3bn (approximately £850m) and also has two five-year extension options. In the pre-operational phase which commences shortly, annual revenues will be approximately A$30-50m. From the opening of the hospital in 2014, annual revenues will increase to approximately A$160m.

The 783-bed Fiona Stanley Hospital will employ over 3,000 people and is the size of four city blocks. It will be one of the leading hospitals in Australia and the major tertiary hospital serving communities south of Perth and across Western Australia. It will provide a full range of acute medical and surgical services including emergency care, a major trauma centre, comprehensive cancer services, a mental health unit, a burns service, maternity and pediatric care, as well as medical research and education facilities.

Under the Facilities Management Services contract, Serco will integrate non-clinical services through state-ofthe- art technology to ensure the smooth running of the whole hospital. We will design and deliver the technology solution, along with our management system, to support the Western Australian Department of Health to improve efficiency and the quality of care for patients and provide a world-class experience.

Within the overall management and integration, Serco will be responsible for 30 service lines, including: procurement for the fit-out of the hospital; management and maintenance of hospital assets including medical equipment; information communications technology (ICT); estate and property management; recruitment and HR processes for all clinical staff; safety and incident management; reception, help desk and communications services; design and provision of integrated bedside information and patient entertainment systems; the management of patient electronic medical records and a wide range of other support services. When fully operational, we will directly employ over 1,000 people to provide these extensive services.

This contract is a significant step in Serco pursuing opportunities in emerging health markets. It builds upon substantial experience and expertise in our operations within UK hospitals and our other healthcare services in Australia. The contract also broadens and strengthens the position of our fast-growing AMEAA division (Africa, Middle East, Asia and Australasia).
Christopher Hyman, Chief Executive of Serco Group, said: "We are delighted that the Western Australian Department of Health has chosen Serco as their partner to provide these vital services at their new and innovative Fiona Stanley Hospital. Serco has a proven global track record of providing quality non-clinical services at major hospitals that care for millions of people. We look forward to supporting our customer in providing the best possible care and a world-class experience for patients."


For further information please contact Serco:
Stuart Ford, Head of Investor Relations T +44 (0) 208 334 4122
Dominic Cheetham, Director of Corporate Communications T +44 (0) 208 334 4334
Marcus De Ville, Head of Media Relations T +44 (0) 208 334 4334

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Last Updated: 30 Jul 2011