Merseyrail does the double
Date: 07 Feb 2011
Merseyrail, Serco's 50/50 Joint Venture with Abellio, which runs the railway network on Merseyside, achieved a notable double in 2010. It was confirmed as the most punctual train operating company in the UK with an average of 95,3% of its trains running on time during 2010 and it achieved an "overall satisfaction" rating in the independent National Passenger Survey of 93%, again beating all other franchised train operators.
Bart Schmeink, Merseyrail's Managing Director said: "It feels a bit like winning the Premiership and the FA Cup in the same season. It's a great tribute to all Merseyrail staff who do a great job day in day out. We are still improving so I am confident we can achieve the same feat again this year by running even more trains on time and making even more passengers happy in 2011".
For further information, please contact Serco: Paul Shaw T: +44 (0) 7738 893847
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