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Serco and Norfolk & Norwich University Hospital share top cleanliness award

Date: 08 Dec 2011

Serco and The Norfolk and Norwich University Hospital (NNUH) have won an award for cleaning from the Health Business Awards 2011, which recognise excellence in the provision of NHS and healthcare facilities. The award was presented today after the judges from the Health Business Awards made an unannounced inspection of the hospital and looked at data from other organisations such as the National Patient Safety Agency.

Anna Dugdale, Chief Executive says: "Everybody works hard to keep the hospital clean and this award is the result of successful partnership working with our Serco colleagues who have great expertise in this area.

"To keep us focussed on what matters for patients, we're constantly monitoring standards and we do that with the help from many people including patient representatives, nurses and Serco staff."

Nayab Haider, Contract Director for Serco, says: "Everyone is actively involved to ensure the best possible performance and continuous improvement. In this way, we're constantly focused on providing a clean and well maintained environment for patients that makes all the difference to the quality of the time they spend with us."

Innovative initiatives undertaken by Serco's  cleaning teams at the Hospital include the use of highly advanced micro-fibre cleaning systems, a sustainable audit approach that precisely measures the positive impact of cleaning, digital monitoring signs, advanced Dyson 'Air Blade' hand-dryers, electronic hand sanitisers and the ATP (adenosine triphosphate test) that precisely and rapidly measures the presence of fast-growing micro-organisms. New innovations currently in the pipeline include the introduction of an atomiser that works with the existing cleaning system to kill and form long-term protection against bacteria and spores, as well as special anti-microbial paint and curtains.

The NNUH serves a population of around 700,000 people across Norfolk and has worked with Serco since 2001, when the company took over responsibility for its cleaning and other facilities services including maintenance, grounds maintenance, domestic and portering, catering, car parking, security, laundry, waste disposal and retail management.


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Last Updated: 08 Dec 2011