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Serco to support thousands into work in South Yorkshire and the West Midlands

Date: 30 Jun 2011

Serco has partnered with a network of leading welfare-to-work organisations, almost half of which are from the voluntary sector, to enable jobseekers to benefit from a rich mix of expertise and experience. They include organisations already operating in the two regions such as: Pertemps; Northern Refugee Centre; WISE Ability Ltd; Best Ltd; and Armstrong Learning.

Serco will use its supply chain management expertise to support and challenge its provider network to develop and build the best support for jobseekers during their time on the programme. This includes providing a robust contract management and quality assurance regime, financial management, technology infrastructure, implementation and logistics expertise and capacity-building support. Over the past 18 months, managing three Flexible New Deal contracts, Serco and its partners have already assisted over 23,000 long-term unemployed people to move into work.

Long-term unemployed individuals in the two regions will be referred to Serco by Jobcentre Plus and allocated a local provider best placed to meet their needs. A dedicated Personal Adviser will then offer them tailored support, such as job search assistance and work placements, to help develop their skills, confidence and employability.

Providers will continue to offer individuals support once they've found work. This includes 24-hour access to an independent helpline offering free, impartial advice on any problems they may be facing either at home or work.

Richard Johnson, Managing Director for Serco Welfare to Work said: "We are delighted to help deliver the Government's new Work Programme and look forward to building on our experience to help thousands more people into work over the next five years. We have created a strong network of providers, almost half of which are from the voluntary sector, who we believe can help transform the lives of jobseekers and in turn their families and communities. We will also work closely with key stakeholders in both South Yorkshire and the West Midlands to align our efforts and ensure the best possible outcomes for all our jobseekers."

Minister for Employment, Chris Grayling added, "I am delighted that Serco will be delivering innovative back-to-work support through the Work Programme in South Yorkshire and the West Midlands. The Work Programme is revolutionary in the way it will tailor support to jobseekers' needs and pay organisations primarily for getting people into sustained employment."

The Work Programme is a key part of the Government's reforms to the welfare system. It provides a single package of support for jobseekers to help them find and sustain employment. The programme replaces much of the existing back-to-work support on offer, including the Flexible New Deal. The contract is outcome based with contractors, and their providers, only paid when they deliver real results. The programme also receives funding from the European Union through the European Social Fund.

For further information please contact:
Tracey Cobbett at Serco on: 07590 779327 or at tracey.cobbett@serco.com

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Last Updated: 29 May 2015