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DLR performance at all time record high

Date: 24 Feb 2014

The Docklands Light Railway (DLR) has achieved the highest ever scores for punctuality and performance in its 26-year history.

The railway, which is operated by Serco, ran 99.67 per cent of its trains on time during the period 5 January to 1 February this year and also operated 99.77 per cent of its scheduled services.

Transport for London's Director of the DLR, Rory O'Neill said, "The DLR continues to deliver to its passengers one of the most reliable and punctual rail services in Britain. This performance was made possible by a continuous and sustained effort by all staff and we will continue to strive to improve performance even further."

Serco Docklands Managing Director, Kevin Thomas, said, "This is a phenomenal result and a true demonstration of our commitment to making every journey matter for DLR's passengers."

The performance figures consist of the departure score, which is a measure of how many trains ran, while the reliability score calculates how many of those trains ran on time.

Note to Editors
. The DLR's performance is monitored by a combined DLR/Serco Docklands Team
. The DLR
- started operations in 1987.
- carries 100 million passengers each year
- trains travel 5.74 million kilometres each year reaching a maximum speed of 80Kph
- network covers 40 kilometres and has 45 stations


For further information please contact Serco:
Manjeet Turner, UK & Europe Media Relations Manager
Tel: 07718 195 320 and Email: manjeet.turner@serco.com


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Last Updated: 29 May 2015