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Felixstowe Community Hospital staff celebrate excellent CQC report

Date: 21 Mar 2014

Felixstowe Community Hospital staff are celebrating an excellent report from a health watchdog after an unannounced routine inspection last month.

The Serco-run hospital and minor injury unit are meeting all essential quality and safety standards, according to the Care Quality Commission (CQC), which commended them for their quality of service.

The CQC evaluated the hospital against eight criteria and it met every one. These are: respecting and involving people who use services; care and welfare of people who use services; cooperating with other providers; safeguarding people who use services from abuse; cleanliness and infection control; safety, availability and suitability of equipment; supporting workers; assessing and monitoring the quality of service provision.

The hospital is part of Suffolk Community Healthcare, which employs 1,000 staff across the county.
Chief Executive Dr Abigail Tierney said: "Our fantastic staff at Felixstowe Community Hospital should be proud of this achievement. This is our third excellent report in a row from the CQC and I want to thank everyone for their hard work and high standards.

"Their dedication was also recognised when everyone we surveyed in January said they would recommend all four of our community hospitals to their family and friends. In addition, almost everyone (99%) said they would recommend all the services we provide in the community."

The CQC looked at the personal care and treatment records of people using the hospital's rehabilitation ward and minor injury unit and talked to patients and staff.

The report said: "One person said about the rehabilitation ward: 'It is like a hotel, I will be sad to leave.'"

Another said: "I am very pleased with my treatment here."  One person who used the service said: "They keep it spotless." Another said: "They keep it beautiful, very clean."

The report added: "We observed the interaction between staff and people who used the ... minor injury unit [and] in the rehabilitation ward. People told us they felt that the staff treated them with respect. One person said: 'They are all lovely.' Another said: 'They are all very caring.' Another said: 'All kind, yes they are respectful.'"

The CQC regulates all care across the country, including hospitals, hospices and care homes.


For more information, please contact:
Fiona Harcombe, media relations manager
Tel: 07718 195415 and Email: fiona.harcombe@serco.com


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