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Northern Rail announces best ever rail performance for Whitby line

Date: 23 Feb 2015

Northern Rail has just announced its latest performance figures for January, showing last month was the train operator's best ever month for the Whitby - Middlesbrough line, since the start of the franchise, with 99.5% of services departing and arriving on time in line with the rail industry's Public Performance Measure (PPM).

Northern, a Serco and Abellio joint venture, has worked in partnership with Network Rail on this route in particular to reduce speed restrictions, ensure staff are in the right place at the right time and keep the infrastructure as reliable as possible.

Alex Hynes, Managing Director of Northern Rail, comments: "This is a fantastic result for us and most importantly for our customers who travel between Whitby and Middlesbrough. To achieve an almost perfect score is something to be proud of, not least during the traditionally challenging winter months. I would like to thank our dedicated team for improving our customers' journeys - something we know performance plays a crucial role in - and salute the successful partnership with Network Rail in achieving this."

Northern also measures the number of trains that arrive and depart exactly on time, known as Right Time measurement. The Whitby - Middlesbrough route achieved 94.7% of services arriving and departing exactly on time for the January period.

Mark Tarry, Network Rail Area Director, comments: "This achievement goes to show what can be done when the passengers are at the very heart of the railway operations. We will continue to work closely with Northern Rail to make sure that we continue to deliver the most reliable train service possible."

Notes to Editors

For further information, please contact the Northern Rail press office on 01904 56 8652 or 01904 56 8670.

Northern Rail is the largest train operator in Britain, providing 2,500 local and regional train services every day across the north of England, serving a population of nearly 15m. There are now 96million passenger journeys made on our network each year, 47% more than when we started our franchise in December 2004.

In April 2014, Northern Rail achieved a franchise best score of 95.26% in the Public Performance Measure (PPM) for UK railways.

Northern Rail is operated in joint venture by Serco and Abellio. This joint venture combines Serco's world-class service credentials and Abellio's unrivalled transport industry expertise. Serco ran the highly successful Docklands Light Railway for 17 years while Abellio delivers bus and rail services to over 650,000 passengers in the UK and Germany every day. In addition to Northern Rail, Serco and Abellio have the 25-year concession for Merseyrail, which provides urban train services in Merseyside.

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Last Updated: 29 May 2015