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Serco-NedRailways recognised for major achievements at the National Rail Awards

Date: 18 Sep 2009

Serco-NedRailways companies were last night singled out for success at the prestigious 2009 National Rail Awards ceremony in London. Awards included recognition for putting passengers first, station of the year, outstanding personal contribution and the promotion of safety to young people. On the day that every single one of its 780 daily trains ran on time, Merseyrail topped the category for "Putting Passengers First".

Judges said the award recognised "flexibility, responsibility and quality of delivery of world class customer service and promotes the achievement of outstanding service, whereby an organisation has set a new standard to deliver customer satisfaction".

Merseyrail won the award on the basis of its approach to the security of passengers and staff across the network which has led to outstanding results in the National Passenger Survey.
Northern Rail won the 'Small Station' award for Settle in North Yorkshire, which was praised as a real gem of a station that demonstrates what can be achieved by a train company working in partnership with the wider community.

Lawrence 'Lol' Jones, a Northern Rail Conductor and Health and Safety Representative, won the award for 'Outstanding Personal Contribution' for his tireless work in visiting stations and depots where people are isolated in the workplace. Lol has set up a joint initiative with British Transport Police, four unions and Northern Rail's employees to specifically address the issue of workplace assaults of staff and has been rewarded for his efforts by a dramatic drop in assaults on Northern Rail's network. The judges said: "He really is an incredible man.an inspirational man with that 'X Factor' you want the winner to have."

Serco was Highly Commended in the 'Sir Robert Horton Safety' category for the creation of the Cub Scout Rail Personal Safety Badge in conjunction with the Scout Association. Cub Scouts and Leaders have been working with all of the train operating companies across the country to

complete a programme that aims to bring the railway safety message to 9 -11 year olds who in turn may influence others in their age group. Some 74,000 packs have been ordered by Scout Leaders making this the most successful badge in the history of the Scouting movement.

Nick Brown, Chief Executive of Serco Integrated Transport & Middle East, and Anton Valk, Chief Executive of NedRailways said: "This was a great night for Serco-NedRailways. Our companies were nominated for national awards in seven categories. This emphasises the huge commitment and determination which we and our front line staff make each and every day of the year to provide a safe, secure railway and make a real difference for our passengers and clients alike."


For further information please contact Serco:
Brian Bennett on 07718 193934

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Last Updated: 18 Sep 2009