In 1897, Guglielmo Marconi’s successful development of trans-Atlantic radio communications and his drive to expand this capability resulted in the establishment of an American communications company named Radio Corporation of America (RCA). RCA assumed all the assets of the Marconi Wireless Company in America so that all technological development of radio communications for the U.S. Armed Forces would come under the auspices of the U.S. Government via a wholly-owned American entity.
RCA’s success in America soon turned to the market on the other side of the Atlantic. On September 10, 1929, RCA set up the first RCA subsidiary in the UK—this is what we traditionally consider to be the “start” of Serco. In 1959, an RCA subsidiary in Great Britain negotiated a contract to install and commission an early warning radar station at RAF Fylingdales as part of the Ballistic Missile Early Warning System project. This contract, awarded in 1960, secured the future for RCA in the UK. RCA now had evolved into a company with demonstrable capabilities in the field of technical support for the most complex antenna and radar communication networks.
In 1969, RCA organized itself into operational divisions, one of which was focused on services. And so it came about that the RCA Service Division was formed—the part of the company that would eventually be purchased by its management and staff and renamed Serco.
Bringing Service to Life in North America
Serco established its North American foothold in 1988 when it was incorporated, acquiring companies that shared a similar vision of transforming how public services are delivered.
In 2005, Serco acquired Resource Consultants Inc. (RCI), which expanded its capabilities in IT services, systems engineering, strategic consulting and HR-focused business process management. Then, in 2008 Serco acquired SI International, further broadening its capabilities in IT and professional services in North America and gaining new federal government and DoD relationships.
Serco Inc. now employs approximately 8,000 people in over 100 locations across North America. The company delivers services to all branches of the U.S. military, federal civilian agencies, state and local agencies, and commercial customers.