Employment Services

Serco is passionate about working with Service Delivery Partners and integrating local services to enable customers, and job seekers to access the most effective blend of personalized support to find lasting, meaningful employment.  The current economic climate means that the employment, skills, and training services we deliver are more vital than ever before. 

Our delivery in Ontario

Serco is leading a consortium with Deloitte Canada and Thrive Career Wellness to support the government’s vision of building an employment services system that is locally responsive and community-based, outcomes-focused, client-centred and provides simplified and effective pathways for individuals to find sustainable employment. 

In support of Ontario’s Employment Services Transformation (EST) program, the Serco-led Consortium will manage all employment services in Kingston-Pembroke, including the introduction of a new digital services delivery tool that will enable local job seekers to virtually manage their job search, discover and match with local employers. Working in partnership with non-profit organizations and employability providers in the region, the program will:

• Provide employment services for both job seekers and businesses
• Assess job seekers’ needs and barriers to the job market
• Assist with the development of new skills and identify transferable skills of job seekers to move into more sustainable long-term employment

Serco will deliver these goals with the support of an experienced team at Deloitte, Canada’s largest human and social services transformation practice, and Thrive Career Wellness, a made-in-Ontario leading edge technology innovator specializing in providing digital career transition tools to support job seekers and connect employers.

Serco is also partnering with not-for-profits that are recognized leaders in employability services:  Corbrook Awakening Abilities, an organization that provides support to adults and youth with disabilities; the Canadian Council for Rehabilitation and Work (CCRW), a national not-for-profit that promotes and supports meaningful and equitable employment of people with disabilities; and Springboard Services, an organization that helps at risk and vulnerable youth through critical transitions in their lives.

Our Delivery Around the World

For more than a decade, Serco has been working side-by-side with our valued delivery partners to combine our strengths as an integrator with the knowledge and expertise of local providers, stakeholders, and research partners.  Serco and our provider network collaborate with a range of stakeholders, such as local municipalities, and local community organizations to identify eligible individuals. Working closely with our excellent research partners we continually improve and evolve our services. 

Our own expertise is underpinned by a depth and breadth of service delivery – including health, education and skills, business support, family-related services, offender management and local government.  Learn about employment services Serco offers in the U.K. (https://www.serco.com/uk/sector-expertise/citizen-services/employment-skills-training-enterprise-support)