A place you can count on
At Serco, we are proud to serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. So, while your place may look a little different depending on your role, we know you will find yours here. Serco is a place you can count on and where you can make a difference because every contribution matters.
A culture of people first
Our experiences bring us together. At Serco, our culture is to put our people first and celebrate accomplishments and contributions. We approach our work with Trust, Care, Innovation, and Pride and our employees exhibit these core values to make a difference each day. We strive to continually recognize and reward our people for their exceptional contributions and the unique perspective each employee brings to the organization.
What gets rewarded gets repeated. Recognizing and rewarding our people is how we celebrate achievements and reinforce the type of exceptional behaviors that set Serco apart. We host Pulse Awards and our annual company-wide award ceremony, pictured below.
We’ve been recognized for the work we have put in to ensure this is a place you can count on. Below are a few examples. To view the full list of organizational awards and recognition, click here.
Forbes America's Best Large Employers
Surveying over 60,000 Americans working for businesses with at least 1,000 employees. Participants were asked to rate their willingness to recommend their own employers to friends and family, and to nominate organizations other than their own.
Military Time's Best for Vets Employer
Highlighting organizations that demonstrate exceptional efforts to recruit, retain, and support former and currently transitioning service members, their spouses, and military caregivers.
Atlantic Canada's Top Employers
Recognizing the employers in Canada's four Atlantic provinces that lead their industries in offering exceptional places to work.
Benefits you can depend on
Serco is a place you can count on with a variety of benefit options that demonstrate our commitment to your health and wellbeing. We are dedicated to providing a workplace culture that embodies a holistic approach to wellbeing and a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals. Designed to support your individual needs, our comprehensive benefit and wellbeing offerings give you the freedom and flexibility to choose the benefit options that are right for you and your family.
As a part of our team, you will have company sponsored coverage that includes life insurance and disability coverage, full access to our employee assistance program, as well as paid holidays (fixed and floating), vacation, and sick days based on eligibility.
Medical benefits
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed- amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.
Medical plan options
Provided through Cigna, all plans include coverage for prescription drugs, as well as 100% of preventive care for most U.S. based employees.
Dental and vision plan options
Administered by United Concordia and Vision Service Plan (VSP), both of which allow you to choose either in-network or out-of-network providers for U.S. based employees.
Health savings accounts or health reimbursement accounts
Includes annual company contributions up to a specific amount.
Flexible spending accounts
Set aside funds on a pre-tax basis to use during the year for eligible out-of-pocket medical or dependent care expenses.
Lifestyle benefits
401(k) company matching
Serco offers 401(k) matching to eligible employees.
Supplemental life insurance options
Basic life insurance paid for by Serco at no cost to you with the option to purchase additional Supplemental Life insurance for you and your family at a group rate.
Pet insurance programs
Options for pet product and service discounts as well as coverage for accidents, injuries and illnesses.
Hospital indemnity coverage
Additional medical benefits which can be used to cover hospital admission and hospital stay payouts, hospital Intensive Care Unit stay payout, and hospital observation stay payout.
Critical illness insurance
Insurance when a covered person or eligible dependent is diagnosed with a covered condition, such as heart attack, stroke or cancer.
Accident coverage
Provides payments in addition to any other insurance payments in the event of an accident for yourself and eligible dependents.
Legal and identity protections programs
Assistance with wills and trusts, estate planning, finance and tax issues, immigration, bankruptcy and more.
Purchased paid time off
In addition to sick and vacation time, the option to purchase additional paid time off during open enrollment.
Wellbeing programs and Employee Assistance Program (EAP)
Programs designed to support emotional, financial, social, physical, career, and community goals as well as confidential support, resources and services for your physical, emotional, financial and social well-being, any time, 24/7.
Employee perks
Tuition reimbursement and professional development programs
Tuition assistance up to $5,250 per calendar year as well as higher education discount programs to help you enhance your knowledge and skills.
Flexible working programs
Telework, flexible work schedules, floating holidays, and 9/80 schedule options.
Employee discount program
Discounts on products and services, including movie tickets, gym memberships, wireless service and more.
Automobile buying program
An exclusive offer that allows you to purchase an automobile at a discounted price, often times below dealer invoice cost.
Back-up care and childcare support
Support for your family in the form of reliable childcare, extra academic support and more.
Employee reward & recognition programs
Formal and informal recognition programs to honor one another for exceptional performance and to demonstrate our appreciation for our people.
Supportive programs to build your career
We value the contributions of each and every team member and are committed to providing personalized opportunities and feedback that encourage growth and development. We offer a portfolio of customized professional development and training programs to help you build a foundation for success and to achieve what’s next. Wherever you are in your career journey, we have a tailored program at Serco to support you.
Serco provides our people with a mix of robust internal learning opportunities to expand knowledge, capabilities, and skills in areas that will support individualized growth and development. We empower our employees to own their career development and to partner closely with leaders to shape opportunities and experiences that will help them grow and prepare for what’s next. No matter your role or where you are in your career, Serco offers learning opportunities and experiences to support your future.
Employee voice and feedback
Collecting feedback from our employees is a key element in making Serco a place for everyone – and where everyone has a voice. We encourage all employees to participate in our annual engagement survey to encourage everyone to play a role in ensuring Serco remains a place where our employees can continue to thrive.
We promote open and ongoing career conversations between employees and managers to support a culture of continuous feedback. We believe a strong partnership between our employees and managers cultivates growth and opportunity at Serco.
Learn more about Learning & Development opportunities at Serco.
A place for everyone
Serco is committed to creating an environment that celebrates diversity of thought, perspectives, and backgrounds – one that fosters equity, respect and opportunity for all of our employees. When you accept a position and begin your career with Serco, you are joining a culture where every voice is heard and every employee is valued. Working together as one team, we enhance the value of our solutions to better serve the missions of our customers and to create a culture of belonging for all employees.
Learn more about Diversity & Inclusion at Serco.
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