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Army Global Field Service Representative Support

As a prime contractor on the Army Global Tactical Advanced Communications Systems and Services (GTACS II) contract, Serco is seeking interested candidates for an upcoming Army SATCOM Global FSR opportunity.

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This contract is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications, you will be considered in the selection process.

Who we are

Satellite communication in the field and during deployment is extremely important. Operational readiness of this Army network is critical. This is where Field Service Representatives come in and provide technical support.

The Army Project Manager Tactical Network (PM TN) Global Field Service Representative (FSR) support services program provides worldwide field service support. Working on a variety of communications systems, the Global FSR team ensures mission readiness. These systems include:

  • Tactical (1-6 meter) and Strategic (7-9 meter) antenna system such as the Deployable Ku Earth Terminal (DKET), Mobile DKET, Secure Internet Protocol Router (SIPR)/Non-Secure Internet Protocol Router (NIPR) Access Point (SNAP), United States Marine Corps (USMC) Support Very Small Aperture Terminal, (VSAT) Small, Medium, and Large systems and associated Commercialization efforts, Micro VSAT, VSAT, Inflatable Satellite Communications (SATCOM) Terminal (ISA) CJNCC NETOPS
  • Multinational Information Sharing (MNIS) Combined Enterprise Regional Information Exchange System (CENTRIXS), Coalition Partner Network-X (CPN-X)
  • Combined Joint Task Force (CJTF)-OIR AO-wide Network.

Where we operate

Support for this project is global and to operate at high performing levels, the Serco team will be across numerous CONUS and OCONUS locations. OCONUS locations include Algeria, Australia, Bahrain, Belgium, Djibouti, Egypt, Estonia, Germany, Greece, Poland, Iraq, Italy, Japan, Jordan, Kenya, Saudi Arabia, Korea, Kuwait, Netherlands, New Zealand, Niger, Oman, Poland, Qatar, Romania, Somalia, Spain, Syria, Turkey, United Arab Emirates, United Kingdom, and United States territories.

Types of positions available on the Global FSR program

The Army Global Field Service Representative Support Services Program requires a variety of positions for optimal support:

  • Radio Frequency (RF) Transmission Service Support
  • SATCOM Operation & Maintenance Support
  • SATCOM Engineering Support
  • Technical Control Facility Operators
  • Generator-Environment Control Unit (ECU) & Heating Ventilation and Air Conditioning (HVAC) Technicians
  • ECU & HVAC Engineers
  • SATCOM/Telecommunications Specialists & Planners
  • Logistical Support
  • Network Service Support including Help Desk Administration Tier I, II, III Support
  • Video Teleconference (VTC) Engineering Support
  • Network Engineer Support
  • STRMM Network Support
  • SharePoint and Teams 365 Specialists
  • COMSEC Custodian
  • Information Assurance (IA) Technicians Levels I, II, III
  • Information Assurance Managers (IAM) Levels I, II, III
  • Information Assurance System Architect and Engineers (IASAE) Levels I, II, III
  • Voice Support (CISCO & REDCOM)
  • Outside/Inside (OSP/ISP) Engineering and Technical Support
  • Technical Project Manager
  • Country Managers

Requirements to join the team

  • An active DoD Security Clearance - Secret up to Top Secret (TS)
  • U.S. Citizenship

What we offer

At Serco, we value our employees and are focused on creating a culture that engages its people and makes the company a great place to work. We offer competitive salaries, full time benefits, and career advancement, offering professional services that are powered by technology and technology solutions. Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our customers and fellow citizens making a difference every day. Our culture is based on a set of four values: Trust, Care, Innovation, Pride. These four values shape our individual behaviors and the way the company behaves. Serco is a place you can count on for growth, opportunity, and loyalty.

Join the team and help improve the readiness and mobility of the U.S. Army both at home and overseas.