Intelligent Transportation Systems (ITS) Program
Keeping critical transportation systems operating smoothly
Apply HereWho we are
The Serco Intelligent Transportation Systems (ITS) program is responsible for keeping critical transportation systems operating safely and efficiently. On the ground, we integrate the latest technology with our experience in running some of the world’s most advanced traffic management programs. In some Texan cities we support the Texas Department of Transportation (TxDOT) and across the Louisiana state we support the Louisiana Department of Transportation and Development (LADOTD).
In Texas and Louisiana, Serco operates the free safety service patrol programs. The purpose of these patrol programs is to minimize traffic congestion and improve highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency lanes, providing traffic control and scene protection at incidents. The Serco team also operates traffic management centers which provide 24/7 monitoring of roadways to improve the flow of traffic by coordinating resources from the departments, law enforcement, fire, and EMS agencies to respond to traffic accidents or other highway emergencies.
Where we operate
Serco provides incident management and traffic management center operations services to support state government customers in Baton Rouge, New Orleans, Austin, San Antonio, El Paso, and other cities across Louisiana and Texas.
Opportunities available in these locations:
- Motorist Assistance Patrol Operator
- Motorist Assistance Patrol Lead Operator
- Highway Emergency Response Operator
- Highway Emergency Response Lead Operator
- Highway Emergency Response Supervisor
- Highway Emergency Response Dispatcher
- Traffic Management Center Operator
- Traffic Management Center Lead Operator
- Traffic Management Center Supervisor
What we offer
On-the-job Training- Benefits Eligibility - 1st day of the month after hire
- Comprehensive Health Benefits – Medical, Dental, Vision all with choices for level of coverage
- Employer-Paid Benefits – Life and Accidental Death and Dismemberment Insurance, Short-Term Disability, Long-Term Disability, Lifeworks Employee Assistance Program
- Free Money – HSA and HRA Annual Deposits, Serco Incentive Dollars, 401(K) Matching funds, Tuition Assistance and Higher Education Discount Programs
- Voluntary Benefits – Purchased Paid Time Off, Supplemental Life and AD&D Insurance, additional perks and benefits
Requirements to join the team
The join the Intelligent Transportation Systems (ITS) Program, the ideal candidate will have experience in customer support, incident management, or a related field. The position also requires the individual to have English-language speaking and writing skills and a High School diploma. Positions on this program require employees to be flexible; the team must be available to work various shifts, weekends, and holidays. A background clearance is required for access to facilities.
If you are interested in supporting the Serco mission and making the roadways safer for the travelling public, submit your application now for consideration.