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Serco brings exceptional customer service, highly skilled people, a modernized approach, and rigorous training program to support the Ministry of Transportation in providing efficient delivery of driver examination services across Ontario. Since 2003, Serco has served as the face of front-line services for driver examination, operating and maintaining a network of 56 Full-Time and 36 Part-Time DriveTest centres across the province.  We’re seeking highly motivated and skilled individuals to fill several positions for our DES contract, with locations across Ontario.  

What We Do

A leader in the service industry, Serco specializes in delivering essential services on behalf of local and national governments and companies around the world. Serco Canada Inc. has been operating in Canada since the 1990s and now has 100 offices in 4 provinces Newfoundland and Labrador, Quebec, Ontario, and Saskatchewan.

Annually, the existing driver examination services network processes approximately 900,000 knowledge tests, 900,000 road tests and exchanges over 70,000 licences from other jurisdictions. The fast-paced environment takes into account changing customer needs and provides employees with exciting and motivating opportunities to be “flexible in the moment” and also to support the business through problem solving in a highly collaborative environment. 

What We Offer:

  • Industry leading customer service standards
  • Competitive rate of pay
  • Paid vacation leave
  • Immersive training programs
  • Opportunities for career growth and progression
  • Flexible schedules to suit varying hours of work
  • Highly collaborative team environment
  • Opportunities for comprehensive benefits packages and RRSP matching
  • Robust health and safety protocols with a focus on COVID controls and strict adherence to provincial guidelines

We work across Ontario to ensure consistent delivery of our services and satisfaction of our customers. We combine automation (queueing systems, road testing tablets, online road test booking channels) to ensure a quality product and accessible customer service.

How can you benefit by working on our team?

Staff can expect to grow their people and communication skills, meeting customers from all over the globe and interacting with them in a customer focused setting.

Your voice is heard. Staff are encouraged to provide feedback and suggestions to support the business and our customers by taking part in suggestion forums, focus groups and monthly staff meetings.

Staff are trained to excel; career advancement and additional opportunities are possible for staff who wish to learn more and develop additional skills. Supervisors and Relationship Managers provide on-site guidance and subject matter experts are a phone call away. Various opportunities from cross training, temporary roles and mentorship programs are in place to provide staff the motivation and skills they need to become part of the larger Serco team.

We are proud of the reputation we have built, but this is not possible without Serco’s highly talented professionals who do an outstanding job of ensuring our customers’ missions and objectives are achieved on a continual basis. 

Here are some of the positions that are available at Serco DES:

  • Customer Service Agent
  • Driver Examiner
  • Centre Supervisor
  • Deputy Supervisor
  • Relationship Manager
  • Transaction Quality and Control
  • Customer Feedback
  • Auditing and Compliance
  • Support office roles
  • Lead/Core/In-Class/In-Vehicle Trainer