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Pension Benefit Guaranty Corporation Field Operations Support Services

PBGC is a federal agency that protects the retirement incomes of nearly 37 million US workers in private sector defined benefit pension plans and is currently responsible for the benefits of about 1.5 million people in failed pension plans. PBGC receives no support from the US taxpayer. Its operations are financed by insurance premiums, investment income and assets and recoveries from failed employer plans.

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Serco will support PBGC Field Offices to manage documents and records, build databases, administer benefits, analyze data, automate data processes and provide customer support, such as operating PBGC’s contact center and locating participants in pension plans.

Serco is Hiring

Serco is seeking a broad range of skills and talents to support PBGC operations. Serco is currently hiring for positions to support the PBGC Customer Contact Center (CCC), with locations in Kingstowne (Alexandria, VA) and Euclid (Cleveland, OH) area with some bilingual (English/Spanish) speaking positions in our Doral (Miami FL area). Below are a number of positions we are currently seeking to fill.



Who is Serco?

Serco Inc. (Serco) is the North America division of Serco Group plc, one of the world's leading service companies. As a $3 billion global provider of professional, technology, and management services, Serco Group brings deep domain expertise and proven processes informed by over 50 years' experience, with 50,000 professionals in over 20 countries and 6,000 employees across the United States and Canada. Serco serves the Department of Defense (DoD), Federal civilian agencies, the Intelligence Community, state and local agencies, and commercial clients.


Our Citizen Services Business

Serco is relied on to deliver a wide range of government services to citizens around the globe, from the management of government departments and contact centers to the administration of flagship employment and health programs, from the provision of complex case management and finance services to the operation of local waste management and leisure services.

We help governments to drive cost-efficiencies and meet rising expectations for improved public services. We do this by streamlining frontline and back-office processes and using digital technology to facilitate self-service and increase convenience. As expert service integrators, we form effective partnerships with small enterprises to manage local delivery.

Our citizen-centric approach and empowerment of our people enable us to design better services, which are personalized to individual needs and offer a better experience.