Welcome to Serco Inc. Please review the region selection dropdown just below to get the most relevant content to your region.

Career Opportunities to Support Critical Humanitarian Efforts

Apply Here to join the Case Management Services team

Serco’s Role Supporting ORR’s Case Management Services

The U.S. Health and Human Services Administration for Children and Families oversees care for unaccompanied children who have entered our U.S. borders. The Office of Refugee Resettlement (ORR) has the responsibility to care for these children who have crossed the U.S. border through a network of state licensed care providers.

Serco is supporting ORR to deliver Case Management services to help the reunification of children with their families or legal guardians.  Serco’s role on this program does not include the management of the United States influx facilities or the care of the minors. 

Career Opportunities in Case Management Services

Serco has a strong service ethos and is dedicated to helping the government improve the quality of services to our citizens. We are looking for people who share our desire to make a difference and join our team of case management professionals to support this important mission, which includes the following responsibilities:

  • Meeting with each child to assess the suitability of potential sponsors whether they be family members or legal guardians.
  • Developing and managing a case for each child and through person-to-person consultations, validate identities, family relationships, freedom from exploitation and abuse, and criminal-free history.
  • Submitting completed cases as Transfer and Release Package to ORR so the U.S. Health and Human Services Administration can make the decision to coordinate their departure from the influx facility.

We are seeking to provide a rewarding opportunity to bilingual (Spanish and English) candidates who have a deep understanding and ability to work well with people in the pursuit of reunification.

Here are the positions and locations in which we are looking to hire professionals to begin making a positive difference:

 Work Locations

  Types of Positions Available

  • Pecos, TX
  • Donna (Delphi), TX
  • Carrizo Springs II (Dimmit), TX
  • San Antonio - Freeman, TX
  • Fort Bliss, TX
  • Lackland - San Antonio, TX
  • San Diego, CA
  • Starr Commonwealth (Albion, MI)
  • PIA (Erie, PA)
  • Pomona, CA
  • Camp Roberts, CA
  • Long Beach, CA
  • Case Managers
  • Case Manager Supervisors
  • Site Managers

Apply Today!

If you are interested in joining a team defined by helping those whose lives are disrupted by family separation in an unfamiliar environment, check out the full list of job opportunities here. We look forward to having you join our dedicated team of caring and talented professionals!