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CIO-SP3 Services and Solutions

Contract Number: HHSN316201200045W
Sponsor: National Institutes of Health (NIH)
Program Ceiling: $20 billion
Expiration Date: May 31, 2022
Prompt Payment Terms: None offered

The Department of of Health and Human Services’ (HHS), National Institutes of Health (NIH) has a requirement to provide health and biomedical-related IT services to meet scientific, administrative, operational, managerial and informational requirements.  These contracts include a full and open multiple-award CIO-SP3 indefinite delivery/indefinite quantity (ID/IQ) government-wide acquisition contract (GWAC) and a CIO-SP3 Small Business GWAC.  Each GWAC will offer a wide range of IT services, with a particular focus on health-related IT services.

These GWACS will be available for use by all Government agencies.  Services include healthcare and biomedical research IT systems, equipment, and support, and imaging systems, to include picture archiving and communication systems (PACS), outsourcing of data centers and information technology operations, integration services, IT operations and maintenance, critical infrastructure, telecommuting services, telecommunications, IT digital Government systems and services and software development.  CIO-SP3 is a recompete and reinvention of the current CIO-SP2i and the Image World (IW2nd) contracts.

Why Serco?

The Serco Team combines industry best practices and standards with a full-service IT delivery organization that is capable of managing the entire federal government IT life cycle. We have successfully provided healthcare IT and general IT services to millions of people across the United States and worldwide.

We are prepared to fully support all 10 task areas while meeting all socioeconomic subcontracting requirements. Our staff and contract infrastructure are designed to ensure that customers can receive outstanding contract performance for each and every task area. We have health care qualifications that range from a clinical practice in Great Britain to the Wounded Warrior and Indian Health programs in the United States. The team includes industry leaders in global healthcare IT who are responsible for 90% of all retail pharmacy claim processing networks; 90% of public and private payer software, programs and service; 50% of our hospitals software, supplies and services; and 33% of all medicine across North America. 

Since the Company’s inception, Serco has been successful in bringing business to large value ID/IQs. The work we perform spans the entire spectrum of technology and support within the scope of the NIH CIO-SP3 Contract. Our CIO-SP3 customers can be assured that the Serco team will deliver maximized success and minimized risk because of our experience and ability to deliver all Healthcare IT Services at all points of care.

NIH CIO SP3 Statement of Work Task Area Descriptions

The 10 task areas for this contract vehicle include:

Task Area 1 - IT Services for Biomedical Research, Health Sciences, and Healthcare

The objective of this task area is to support Biomedical Research, Health Sciences and Healthcare by performing studies and analyses and providing operational, technical, and maintenance services for the systems, subsystems, and equipment, some of which interface with, and are extensions to, information systems throughout the federal government.

Task Area 2 - Chief Information Officer (CIO) Support

The objective of this task area is to support Chief Information Officers (CIOs) in implementing laws, regulations, and polices and to facilitate evolving CIO practices.

Task Area 3 - Imaging

This objective of this task area addresses systems and services that support the collection, storage, and retrieval of digital images. Digital images can include scanned documents, medical images, geographical information systems, video, and photographs.

Task Area 4 - Outsourcing

The objective of this task area is to provide the Information Technology (IT) infrastructure and IT services required to assume management and operations of government IT resources and IT business functions.

Task Area 5 - IT Operations and Maintenance

The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking.

Task Area 6 - Integration Services

The objective of this task area is to support the development and deployment of integrated information systems, which includes the integration of technical components, information technology components, organizational components and documentation. Integration projects can support a wide range of agency functions. In the healthcare and research domain, medical imaging systems, patient management systems, clinical management systems, and laboratory management systems are often provided via integration of commercial components with existing infrastructure.

Task Area 7 - Critical Infrastructure Protection and Information Assurance

The objective of this task area is to support the protection of critical infrastructure, assurance of agency information, and operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities.

Task Area 8 - Digital Government

The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G - government-to-government).

Task Area 9 - Enterprise Management Systems

The objective of this task area is to support the implementation of enterprise management applications and systems in the federal environment, which are integrated software applications used to control, monitor, and coordinate key business activities across an enterprise. These applications generally fall into the following categories: Financials, Human Resources, Logistics, Manufacturing, and Projects.

Task Area 10 - Software Development

The objective of this task area is to develop customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications.

Serco CIO-SP3 Team

Advance Resource Technology (ARTI)

A Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing Information and Network Security Services, IT Operations and Management, Program Management and Logistics and Healthcare Information Services to Federal Agencies since 1986.

GE Healthcare

A $17 billion unit of General Electric Company Worldwide, employs 46,000 people and provides transformational medical technologies and services in medical imaging and information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies.

IMS Government Solutions

A wholly-owned subsidiary of IM, specializes in Government products and services. Operating in more than 100 countires, IMS is the world's leading provider of healthcare market intelligence, providing their clients with data, analytics, and supporting tools and services that facilitate healthcare operations and strategic decision-making worldwide.

Ingenium Corporation

An award winning IT business solutions provider, specializing in the design, deployment, and maintenance of highly secure enterprise applications and networks for the civilian, Government, and healthcare sectors. Ingenium is a small business and has received many recognitions, awards and distinctions for the technical quality, skill and service we deliver to our customers. These awards, in addition to our CMMI level 3 certification, illustrate our strong commitment to customer service, technical and management excellence, and results-driven customer solutions. Ingenium possesses a Top Secret Facility clearance.

KForce Government Solutions

Provides innovative solutions to a broad range of Federal Government including those in healthcare informatics, enterprise technologies, account and finance, research and development, and engineering solutions. In particular, healthcare informatics practice offers expertise in systems engineering, database/system administration, and software process improvement. We are well-versed in the Health Insurance Portability and Accountability Act of 1996 (HIPPA) Compliance Assessments vital to healthcare security. Our competence is proven in critical systems where "zero defect" software is a mission requirement.


For 178 years, McKesson has been a health care industry leader, helping our customers attain the power to succeed. Ranked 14th on the FORTUNE 500 with more than $108 billion in annual revenue, we are the nation's leading health care services company, providing pharmaceuticals, medical supplies, information and automation technologies, resources and connections that improve care quality while reducing health care costs.

Microsoft Corporation 

Has a long history of providing world-class software to a global clientele. Microsoft is delivering on the value of a connected system of care by empowering people to leverage their health data assets. By making data more readily available both real-time and over-time across the healthcare ecosystem, organizations can accelerate improvement and individuals can better manage their health. Microsoft Health Solutions Group offers a set of solutions that help healthcare enterprises, providers, and patients get the most value from growing information resources.

Pyramid Systems 

A minority-owned, woman-owned, small disadvantaged business that provides IT-centric consulting services and full-scale software engineering to a broad range of Government and commercial clients. Pyramid has been listed by Deloitte multiple times as a North America Fast 500 and Virginia Fast 50 company. We have performed, or are performing work for 10 Federal Government agencies and multiple commercial organizations.

Quantum Infotech

Provides IT & Geographical Information Systems (GIS) software to government and large commercial contractors. Ancillary services include staffing, geospatial information management and engineering process outsourcing. Quantum Infotech is a certified 8(a) Small Disadvantaged Business.


A technology service company, a woman-owned SDB, and a graduated 8(a) that provides the following IT-related services: Application Design and Programming, Information Assurance and Computer Security, Network Support Services and Management, Requirement Analysis and Definition, Systems Analysis and Design, Systems Engineering and Integration, Technical Writing and Documentation, Business Process Re-engineering, and Web Enabled Database Design and Maintenance.

SONA Networks, LLC (SONA)

Established in 2006. SONA is a SB Concern and Disadvantaged Business Enterprise and is also a SBA-approved HUBZone company, with a registration date of January 26, 2007. SONA is also a Small Disadvantaged Business, approved by SBA. SONA provides consulting engineering, IT services, and research and development services to Federal, state, and local Government agencies, as well as private industry and institutions. The firm staff specialists include project management experts, data and voice networking experts, mainframe and other operating systems experts, network engineers, software development experts, security experts, and tier 1, 2, and 3 help desk experts.

TSymmetry, Inc.

A Serco protégé and a nationally recognized IT consulting firm with a focus on serving the Federal Government and leading systems integrators. We take pride in our vision and values, which are employee growth and development, ethical business practices and operational excellence, diversity of workforce and suppliers, sound financial management, and green business practices. TSymmetry is a HUBZone certified SB.

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Kyle Cormack

CIO-SP3 Program Manager

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