EAGLE II Contract No: HSHQDC-13-D-E2096
Expiration Date: September 26, 2018
Eagle II Overview
The Department of Homeland Security (DHS) established the Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) program to provide IT support services in three functional service categories. Serco will compete to deliver services under Functional Category 1 - Service Delivery, which will provide a full range of services and solutions in support of developing, implementing, and maintaining technology to support the DHS mission and business functions across the entire lifecycle of a program.
Through the EAGLE II contract vehicle, Serco offers proven expertise in high-quality IT solutions, in-depth knowledge of our customers and their missions, and strong leadership and management disciplines specifically focused on the EAGLE II program.
Serco and DHS
Serco is a leading provider of professional, technical, and management services focused on the federal government. We advise, design, integrate, and deliver solutions that transform how clients achieve their mission. With an emphasis on delivering technology to drive operational efficiency and mission performance – not just technology for the sake of technology – we have earned the reputation of a company to turn to when results are on the line.
Delivering Results to the Customer
Serco’s approach combines our agility and customer focus, with the reach back and resources of a global company. Our success depends on proven ability to respond to customer needs, based on an in-depth understanding of their objectives and constraints. We help customers identify what needs to be done, establish new approaches, and manage the process to deliver the desired outcomes. Serco is a trusted partner with a solid track record of providing assured service excellence.
For information on customer satisfaction with regard to the services provided, please contact our EAGLE II Program Manager.
U.S. Coast Guard, Logistics Information Management System (CG-LIMS) Program Office Support
Under this Prime contract, Serco provides software development, logistics and program management support to the CG-LIMS acquisition program office at Coast Guard Headquarters.
U.S. Coast Guard, Cutter C4ISR Support via Navy SPAWAR Sea Enterprise I
Under this Navy single award IDIQ, Serco supported the installation of the AN/USC-38(V)9 EHF SATCOM system for the USCGC BERTHOLF (WMSL-750)by performing a topside Optical Blockage Survey to determine the optimum location for the antennas. We also installed the navigation system (NAVSSI) and upgraded the software along with installing AN/USQ-144H(V)2 ADNS for the new National Security Cutter class.
U.S. Coast Guard, Cutter C4ISR Support via Navy SPAWAR Sea Enterprise II
Under this Navy multi-award IDIQ, Serco installed new C4ISR Segment 2/Spiral 2 hardware and software on the USCGC WAESCHE (WMSL 751), one of the new National Security Cutter class ships.
U.S. Coast Guard, Joint Harbor Operations Centers via SPAWAR Naval Electronic Surveillance Systems
Under this Navy single award IDIQ, Serco designed, installed and continues to provide lifecycle logistics support to deploy Navy command control and sensor management systems at four Coast Guard Sector Command Centers in San Diego, Los Angeles/Long Beach, Seattle and Jacksonville, FL.
DHS, Customs and Border Protection, Advanced Wireless System via SPAWAR Naval Electronic Surveillance Systems
Under this Navy single award IDIQ, Serco is providing engineering and logistics support to modernize CBP’s mission critical Advanced Wireless System consisting of remote sites at seven CBP Sectors across the entire Southern Border.
DHS, USCIS Records Operations Centers Support Services
Under this contract, Serco performed large-scale records management services at NRC, including millions of file transactions per year. Productivity enhancements improved handling of over 25 million files that are in continual movement and while quality improvements resulted in zero quality failures in the life of the contract.
DHS, USCIS Service Center Operations Support Services (SCOSS)
Under this contract, Serco provides records management services to support the adjudication of applications and petitions from persons seeking immigration benefits. This includes the management of agency databases and operations of USCIS tracking systems and mainframe information systems as well as biometric data collection and processing.
Air Force Space Command (AFSPC), C4I2TSR Engineering and Technical Support (ETS)
Under this large, single-award IDIQ contract for the Air Force Space Command (AFSPC), Serco delivers mission-critical systems and network engineering, installations and testing, O&M, software development and sustainment, data and information sharing, information assurance, and combat/disaster response services to DoD and Federal civilian agencies.
Navy, SPAWAR Naval Electronic Surveillance Systems (NESS)
Under this single award IDIQ contract for the Space and Naval Warfare Systems Center (SPAWAR), Serco designs, develops, installs, and maintains numerous C4ISR systems to aid DoD and DHS agencies in achieving critical missions including border and port security.
List of Subcontractors
- Ace Info Solutions, Inc.
- Citizant, Inc.
- Criterion Systems Inc.
- HeiTech Services
- MicroSys, LLC
- TCoombs and Associates
Quality Assurance Policy
Serco’s commitment to quality starts at the top. It is owned by our CEO and managed by the operational programs, with a dedicated corporate office—the Mission Assurance Group—which manages enterprise-level activities and provides guidance and independent QA oversight of programs. Our guiding policy, Quality Policy OP-3, establishes the quality program and provides overall governance for a corporate quality system.
Serco has developed and embraced a corporate Quality Management Program (QMP) that flows from this policy. The QMP is a corporation-wide framework that embraces and formalizes across the enterprise the commonality defined in multiple methodologies such as ISO 9001:2008, CMMI, ITIL, and Lean Six Sigma. Serco’s processes and procedures supporting the QMP are contained in our quality manual—the MAP—which is available to all project teams via our Intranet. The MAP references a collection of handbooks, guides, procedures, and checklists that cover the entire project life cycle, from initiation to closure. It contains detailed requirements for the conduct of project planning, risk management, project monitoring and control, recruitment, and training activities. We also provide our staff with detailed procedures in the areas of verification, integration, validation, QA, and performance measurement. Serco Team staff members are trained in all procedures that apply to their daily work.
In support of these goals, the implementation and maintenance of the MAP strives to improve work process effectiveness in accordance with ISO 9001:2008 and CMMI Level 3 requirements.
Our proven QMS ensures Serco’s consistent success. The organization actively participates in continuous process improvement to increase process maturity, improve quality and productivity, and remain among the most successful performers within the Government marketplace. Areas of process improvement include software engineering, systems engineering, management, and service delivery—all of which will benefit EAGLE II throughout the life of the contract. The other purpose of Serco’s QMS is to develop a quantitative understanding of the quality of each program or project’s products and to achieve specific quality goals.